At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer experiences and drive sales.
- Company: Join Capri Holdings, a diverse and inclusive retail leader.
- Benefits: Enjoy exclusive discounts, paid time off, and career growth opportunities.
- Other info: Embrace a culture of inclusivity and personal development.
- Why this job: Make a real impact in a fast-paced environment while supporting your team.
- Qualifications: Retail experience, strong leadership skills, and comfort with technology.
The predicted salary is between 30000 - 40000 £ per year.
Who You Are
You’re a collaborative and results-driven professional who thrives in a dynamic retail environment. As a sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in-store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.
What You’ll Do
- People: Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance. Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
- Sales and Service: Guide the team to prioritise inclusive, high-quality customer experiences that build loyalty and repeat business in store and through virtual shopping. Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools. Proactively manage client database to increase sales. Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
- Operations: Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early. Use company communication platforms effectively and follow through on relevant updates and actions.
You’ll Need to Have
- Proven experience in retail, ideally within a fast-paced and customer-focused environment.
- Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
- Comfort with technology and a willingness to use digital tools to enhance customer experience.
- Resilience and adaptability in a dynamic retail setting.
- Strong organisational and interpersonal skills, with attention to detail.
- Familiarity with retail KPIs and Microsoft Office.
- Proficiency in English (spoken and written).
What We Offer
- Cross-Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
- Vacation Allowance – Recharge with paid time off throughout the year.
- Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
- Employee Assistance Program – Confidential support for mental, emotional, and financial wellbeing.
Equal Employment Opportunity
We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognised protected basis prohibited by applicable law.
Sales Supervisor- Stratford-London employer: Dormont Manufacturing Co
Capri Holdings Limited is an exceptional employer located in Stratford, London, offering a vibrant work culture that prioritises inclusivity and employee development. With benefits such as cross-brand discounts, paid vacation allowance, and a robust Employee Assistance Program, team members are supported both personally and professionally. The company fosters a collaborative environment where diverse perspectives are valued, providing ample opportunities for internal mobility and career growth within the broader Capri network.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor- Stratford-London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Sales Supervisor, you'll need to inspire and coach your team. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you can convey your ideas clearly.
✨Tip Number 3
Be ready to discuss your experience with KPIs and sales goals. Think of specific examples where you've successfully led a team to meet targets. This will demonstrate your results-driven mindset and ability to contribute to the company's success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and are willing to take that extra step.
We think you need these skills to ace Sales Supervisor- Stratford-London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements and how they relate to the Sales Supervisor role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the information you need about the role and our company culture there, which can help you tailor your application even further.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Supervisor and the company’s values. Familiarise yourself with their approach to customer service and how they foster inclusivity. This will help you demonstrate your alignment with their culture.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've inspired and coached a team in the past. Highlight your ability to lead with empathy and adaptability, as these are key traits for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Prepare to discuss how you prioritise high-quality customer experiences. Think of instances where you’ve gone above and beyond for customers, both in-store and virtually. This will show that you understand the importance of building loyalty and repeat business.
✨Be Tech-Savvy
Since the role involves using digital tools for client communication, be prepared to talk about your comfort level with technology. Mention any relevant experience with clientelling apps or Microsoft Office, and express your willingness to learn new tools to enhance customer experience.
