At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer experiences in-store and online.
- Company: Join Capri Holdings, a leader in inclusive retail with a focus on collaboration.
- Benefits: Enjoy exclusive discounts, paid time off, and opportunities for career growth.
- Other info: Be part of a diverse team that values every voice and perspective.
- Why this job: Make a real impact by fostering a culture of inclusivity and performance.
- Qualifications: Retail experience, strong leadership skills, and comfort with technology required.
The predicted salary is between 30000 - 40000 £ per year.
Who You Are
You’re a collaborative and results-driven professional who thrives in a dynamic retail environment. As a sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in-store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.
What You’ll Do
- People
Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance. Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported. - Sales and Service
Guide the team to prioritise inclusive, high-quality customer experiences that build loyalty and repeat business in store and through virtual shopping. Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools. Proactively manage client database to increase sales. Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success. - Operations
Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early. Use company communication platforms effectively and follow through on relevant updates and actions.
You’ll Need to Have
- Proven experience in retail, ideally within a fast-paced and customer-focused environment.
- Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles.
- Comfort with technology and a willingness to use digital tools to enhance customer experience.
- Resilience and adaptability in a dynamic retail setting.
- Strong organisational and interpersonal skills, with attention to detail.
- Familiarity with retail KPIs and Microsoft Office.
- Proficiency in English (spoken and written).
What We Offer
- Cross-Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
- Vacation Allowance – Recharge with paid time off throughout the year.
- Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
- Employee Assistance Program – Confidential support for mental, emotional, and financial wellbeing.
Equal Employment Opportunity
We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognised protected basis prohibited by applicable law.
Accommodation Request
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
Sales Supervisor: Lead Inclusive Retail & Virtual Shopping employer: Dormont Manufacturing Co
At Capri Holdings Limited, we pride ourselves on being an exceptional employer that champions inclusivity and employee growth. Our dynamic retail environment fosters a culture of collaboration and support, where team members are empowered to inspire one another and develop their careers across our diverse brands. With benefits like exclusive discounts, paid time off, and a commitment to mental wellbeing, we ensure that every employee feels valued and has the opportunity to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor: Lead Inclusive Retail & Virtual Shopping
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Sales Supervisor, you'll need to inspire and coach your team. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you can convey your ideas clearly.
✨Tip Number 3
Be ready to discuss your experience with technology and digital tools. Since the role involves virtual shopping, think about examples where you've used tech to enhance customer experiences. This will show you're adaptable and tech-savvy!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Supervisor: Lead Inclusive Retail & Virtual Shopping
Some tips for your application 🫡
Show Your Collaborative Spirit:In your application, let us see how you thrive in a team environment. Share examples of how you've inspired and supported others, especially in retail settings. We love to hear about your experiences that highlight your ability to lead with empathy and respect for diverse perspectives.
Highlight Your Customer Focus:Make sure to emphasise your commitment to delivering exceptional customer experiences. Whether it's in-store or virtual, we want to know how you've prioritised customer satisfaction and built loyalty. Use specific examples to illustrate your approach to creating inclusive shopping experiences.
Be Clear About Your Achievements:When discussing your past roles, be specific about your sales goals and the KPIs you’ve met or exceeded. We appreciate candidates who can quantify their success, so don’t shy away from sharing numbers that demonstrate your impact in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Supervisor and what it entails. Familiarise yourself with the company's values, especially around inclusivity and customer experience. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've inspired and coached teams in the past. Think about times when you’ve fostered a culture of accountability or helped someone develop their skills. This will demonstrate your ability to lead with empathy and clarity.
✨Emphasise Adaptability
Retail can be unpredictable, so highlight your resilience and adaptability. Share stories where you successfully navigated challenges or changes in a fast-paced environment. This shows you can handle the dynamic nature of the role.
✨Engage with Technology
Since the role involves using digital tools for client communication, be prepared to discuss your comfort level with technology. Mention any relevant experience with clientelling apps or managing databases, as this will show you’re ready to enhance the customer experience.
