At a Glance
- Tasks: Guide customers through consultations and create memorable in-store experiences.
- Company: Join a premium retail brand with a rich history of excellence since 1899.
- Benefits: Competitive salary, bonuses, discounts, and health benefits.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Be part of a team that inspires customers with luxury lifestyle appliances.
- Qualifications: Retail sales experience and strong communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
About the Role
Based in our Solihull Experience Centre, you will join a premium retail environment where we focus on inspiring and delighting our customers through exceptional service and memorable experiences. Our beautifully designed space showcases a curated collection of luxury lifestyle appliances, offering a personalised and intimate setting for both consumers and partners. We continue to evolve our workplace and culture in line with our world‑renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.
Your Responsibilities
- You will guide customers through detailed consultations, managing the full journey from initial enquiry through to purchase and post‑sale support.
- Through a strong understanding of customer needs, you recommend tailored appliance solutions that enhance their lifestyle and home environment.
- With a focus on creating memorable in‑store experiences, you use hands‑on demonstrations and storytelling to build strong emotional connections with customers.
- As part of the Experience Centre team, you will contribute to events that drive engagement, footfall, and sales while maintaining exceptional retail standards.
- With attention to detail, you ensure showroom standards remain exceptional, with appliances immaculately presented, fully operational, and supported with accurate information.
What we are looking for
- Proven experience in a retail sales role with a strong track record of achieving targets and delivering measurable results.
- Confident consultative selling approach with the ability to adapt to different customer needs and manage the full sales cycle.
- Experience delivering product demonstrations that engage and inspire customers.
- Passion for food, cooking, and premium home appliances, with the ability to create memorable and personalised experiences.
- Strong communication and relationship‑building skills, with confidence engaging high‑end clientele across multiple touchpoints.
- A team‑focused mindset with flexibility, adaptability, and a proactive approach to supporting business needs.
Working Hours
This is a part‑time, permanent position working 20 hours per week across three days, one day is a permanent Saturday. Flexibility is required to meet the needs of the business which will include evening and weekend work.
Benefits
- Starting salary of £13.38, plus a competitive benefits package.
- Quarterly and yearly bonus scheme of up to two months’ salary.
- Discounts on Miele products for you, your family and friends.
- Discounted gym membership and lunch allowance.
- Health cash plan and free eye tests.
- Additional benefits including financial advice and recognition schemes.
Additional Information
This role is based in our Solihull Experience Centre, Touchwood Shopping Centre. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed.
Sales Consultant employer: Dormont Manufacturing Co
Join a prestigious company at our Solihull Experience Centre, where we pride ourselves on delivering exceptional customer experiences in a beautifully designed retail environment. With a strong focus on employee growth and a culture that embraces innovation, we offer competitive salaries, generous bonuses, and a range of benefits including discounts on luxury products and health plans. Be part of a team that values collaboration and creativity, helping to shape excellence in the premium appliance market since 1899.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Dormont Manufacturing Co, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Dormont Manufacturing Co that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Dormont Manufacturing Co will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Dormont Manufacturing Co and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Dormont Manufacturing Co
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Dormont Manufacturing Co, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Dormont Manufacturing Co!
