Sales Advisor

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre‑owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer‑certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.

As a Sales Advisor you will be an ambassador for the company, responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist. We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre‑owned watch market selling multiple brands of luxury timepieces. We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working at our Mayfair Boutique, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team. The successful individual will be confident and experienced in working to KPI’s & sales targets. This is a varied role which includes high end sales assistance, welcoming walk‑ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all‑round sales administration. Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products. You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being caring, pioneering and outstanding!

How will you experience success with us?

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills in order to ensure client contact is maintained
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem‑solving skills
• Highly organised with the ability to prioritise own workload
• The consummate team player who will put team success ahead of personal gain

Your journey with us… Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open‑door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

The process for this opportunity would be:

• 1st stage – A ‘Let’s Chat’ conversation. Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation.
• 2nd stage – Meet & Greet with our Boutique Manager and Assistant Manager to learn more about your technical experience and expertise.

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance

Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company. If the world of watches intrigues you, apply now and join us on this new and exciting journey at our Mayfair boutique!