At a Glance
- Tasks: Engage with customers, process orders, and resolve queries in a dynamic environment.
- Company: Join ZOLL Medical, a leader in lifesaving technology and customer service.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Office-based role in Runcorn with a focus on teamwork and excellence.
- Why this job: Make a difference in patient outcomes while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world‑class customer service. This is an office-based role in Runcorn.
Description summary
As a Customer Support Specialist, you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Your responsibilities include:
- Receiving customer orders and entering them into the Oracle system.
- Handling all customer related requests (like shipment requests, complaints, etc).
Essential Functions
- Nurture and develop a centre of customer service excellence.
- Assist customer service sites and offices and liaise with all business functions.
- Ensure that customer requirements and needs are met within company response times.
- Manage the day-to-day operation of the Customer Experience Department for ZOLL Resuscitation products.
- Process customer quotations and orders accurately within agreed company timescales, Terms & Conditions.
- Process fault finding and the creation of Service Reports.
- Meet and exceed customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers.
- Properly handle and report customer complaints by following escalating procedures.
- Complete departmental administration and order management as required.
- Assist customers with general product portfolio queries.
- Triaging basic customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing.
Required/Preferred Education and Experience
- Experience in working in a customer service environment.
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle).
- Fluency in written and spoken English is essential.
- Excellent communicator, able to operate at all levels within both own and customer’s organisation.
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred.
Customer Service Specialist in Runcorn employer: Dormont Manufacturing Co
ZOLL Medical Corporation is an exceptional employer, particularly for those seeking a rewarding role as a Customer Service Specialist in Runcorn. Our commitment to innovation in acute care technology is matched by our dedication to employee growth and a collaborative work culture that prioritises customer satisfaction and excellence. With opportunities for professional development and a supportive team environment, we empower our employees to make a meaningful impact on patient outcomes while enjoying the benefits of working in a dynamic and fulfilling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
