At a Glance
- Tasks: Lead and innovate in CDW’s Configuration services, driving technical excellence and customer satisfaction.
- Company: Join a forward-thinking tech company that values collaboration and innovation.
- Benefits: Enjoy competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a dynamic team focused on continuous improvement and cutting-edge solutions.
- Why this job: Make a real impact by shaping the future of technology services.
- Qualifications: Strong background in networking, security, and cloud computing required.
The predicted salary is between 60000 - 75000 £ per year.
ROLE PURPOSE
To lead, drive and develop multiple technical areas of CDW’s Configuration services team. To be the forward looking technical leader, identifying opportunities for new and improved services and service delivery techniques. To provide a Technical voice for CDW UK&I Configuration services into the wider business, including collaboration with our US Configuration teams. Responsible for process and productivity within the relevant teams. Ensuring SLAs are met, KPIs are used effectively to drive data led decision making and performance is effectively managed. To support an excellent onboarding experience for all Sellers and customers. Responsible for engagement throughout the team, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.
WHAT SUCCESS LOOKS LIKE
- Our configuration services remain at the forefront of CDW’s value added services and offer relevant services that bring value back to customers.
- An overall excellent customer experience from our Configuration services.
- High utilisation of the CDW Datacentre pre staging facility and the technical teams supporting it.
- Our Configuration services utilise automation wherever possible, maximizing on skills and tools that provide high levels of productivity, enabling high value services at competitive price points.
- Process and device testing passes smoothly through the transition department with minimal delays.
- Technical troubleshooting and issue resolution is completed at speed, and Root cause analysis completed.
ROLE RESPONSIBILITIES
- Identify new technologies and how to ensure we can support customers configuration requirements with the creation of packaged and bespoke services.
- Lead a team of technical configuration specialists.
- Support the continuous improvement of the department by ensuring we have a mature model that includes clear documented processes and service descriptions that are regularly reviewed.
- Drive the use of automation techniques including scripting, AI, RPA and other technologies that can increase productivity and accuracy.
- Work with the Professional Services teams to attach Configuration services to sales and drive more technical engagements and pre-staging opportunities.
- Promote the Configuration department within the wider business, and be an ambassador of the department.
- Work closely with coworkers from various technical disciplines across various departments to plan delivery approaches and problem solve.
- Manage the recruitment, training, performance, development and promotion of the technical delivery team.
- Work alongside Corporate Technology teams to ensure Networks, Infrastructure, systems and tools, meet the demands of the services we provide.
- Capacity planning and reporting, ensuring workloads are managed and justifications for additional resources are backed with data.
- Work collaboratively with internal and external customers, ensuring all requirements are understood, translated, documented and transitioned into work packages.
- Work alongside Break-Fix (repair/refurbish) delivery teams to ensure post repair Configuration requirements can be met.
- Support the creation of clear Statements of work for service delivery.
- Look forwards into the Technology industry to identify new services and changes in vendor behaviours that could require changes in approach.
- Support the effective productisation of Configuration services and ensure frameworks are adhered to and amended where necessary.
- Ensure configuration services and those who deliver them are highly security focused.
KNOWLEDGE, SKILLS AND EXPERIENCE
Required Experience
- Strong background knowledge of networking, security, and cloud computing.
- Significant experience in configuration and testing of IT products and solutions, preferably in an IT reseller environment.
- Enthusiastic about technology, eager to learn and share knowledge within the team.
- Proven track record of delivering change and driving technical efforts to benefit customers with extensive experience of agile delivery techniques and methodologies.
- Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success.
- Experience working alongside Coworker success teams (HR, Payroll, Talent Acquisition etc..)
- Experience producing and analysing performance KPIs.
- Experience of working to challenging deadlines.
Key Skills
- CCNA/CCNP or proven to work at required level.
- Other languages, such as C#, PowerShell.
- ITIL v4 foundation or above.
- Excellent Microsoft Office skills (Excel, Word, PowerPoint).
- Excellent communication skills.
- Excellent motivator.
- Self-Motivated and proactive.
- Attention to detail.
- Skilled at managing competing priorities in fast-paced environments.
- Must have excellent written and verbal English skills.
Key competencies
- Technology Proficiency – Competent and experienced in technologies that support Configuration service delivery (SCCM, Autopilot, Networking, Server, Storage etc…).
- Leadership & Team Management – Proven ability to motivate and develop a team to achieve performance goals.
- Operational Efficiency – Skilled in optimising workflows, managing resources, and improving throughput while maintaining high standards.
- Relationship building – Able to build relationships with other technical teams and non-technical teams across the business, fostering trust and loyalty.
- Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible.
- Clear communication - Communicates clearly and effectively, ensuring that stakeholders are well-informed and their expectations are managed.
- Role Model - Represents the organization professionally, embodying its values and commitment to customer satisfaction.
- Problem‑Solving & Decision‑Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.
- Communication – Clear and professional communication with team members, stakeholders, and customers.
- Continuous Improvement Mindset – Familiarity with Lean or Six Sigma methodologies to drive process improvement initiatives. Applies same mindset to own development.
- Industry focused - Stays informed about industry trends and developments to remain competitive and relevant in the field.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Technical Manager - Configuration Services in Rugby employer: Dormont Manufacturing Co
CDW is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of our Configuration Services team. With a strong emphasis on employee growth, we provide ample opportunities for professional development and encourage a proactive approach to leadership, ensuring that every team member can thrive in their role. Located in a vibrant environment, we offer competitive benefits and a commitment to maintaining a high standard of service delivery, making CDW a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager - Configuration Services in Rugby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even just grab a coffee with someone who works at CDW. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical prowess can really set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to CDW directly through our website, express your interest, and ask about potential opportunities. Sometimes, it’s all about being in the right place at the right time.
✨Tip Number 4
Prepare for the interview like it’s a big project. Research CDW’s Configuration services, understand their challenges, and come ready with ideas on how you can contribute. Showing that you’re already thinking about solutions can impress the hiring team.
We think you need these skills to ace Technical Manager - Configuration Services in Rugby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in configuration services and technical leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Technology:We love candidates who are enthusiastic about tech! Share examples of how you've kept up with industry trends or implemented new technologies in your previous roles. This will show us that you're not just qualified, but also genuinely interested in the field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, security, and cloud computing. Be ready to discuss specific technologies and how they relate to CDW’s Configuration services. This will show that you're not just familiar with the basics but can also lead discussions on new technologies and improvements.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in the past. Think about times when you’ve driven change or improved processes. Highlight your experience with performance management tools and how you’ve used them to achieve team success.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) and be ready to discuss how you’ve used data to make decisions in previous roles. This is crucial for ensuring SLAs are met and for driving productivity within teams, so come prepared with examples.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Remember, you’ll need to communicate with both technical and non-technical teams, so being able to tailor your communication style is key. Prepare to demonstrate your active listening skills as well.
