Document Services Operator in Rugby

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centres, asset lifecycle management, and fine art storage, handling, and logistics.

Job Purpose & Summary

You will be required to effectively manage business critical information for our client, supporting requests to create, manage and distribute business information – often operating to tight deadlines in line with established and stringent workflow processes and systems.

Responsibilities & Tasks

• Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents.
• Develop good relationships and effective communication with both customers and staff.
• Complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents.
• Ensure scanning is carried out with 100% accuracy, and within customer SLAs.
• Undertake quality checking of documents to ensure complete accuracy and record any ‘near‑misses’ or actual errors in accordance with site non‑conformance reporting procedure.
• Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy.
• Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans.
• Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail.
• Ensure that the Team Leader is regularly informed of work progress and highlight issues or improvement opportunities.
• Always maintain good housekeeping and a tidy environment.
• Comply with site Health and Safety regulations.
• Undertake any adhoc duties as requested by line management.

Required Skills & Qualifications

• IT Proficient – accurate keyboard & computer skills, and a working knowledge of MS Office, including Microsoft Excel. Full user training will be given.
• Good written English and numeracy skills.
• High level of attention to detail.
• Good Communication skills.
• Strong Customer Service skills required.

Competencies

• Focus on the customer.
• Apply high standards of accuracy.
• Communicate effectively.
• Drive for results.
• Take ownership and accountability.
• Act as a team player.

Further Information

• Salary — Location Rugby
• Key Benefits
• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.