At a Glance
- Tasks: Manage buyer recruitment and coordinate digital platforms for world-class events.
- Company: Join RX Global, a leader in creating unforgettable event experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be part of a dynamic team delivering seamless digital experiences at major events.
- Qualifications: Strong communication skills and experience with data or digital systems.
The predicted salary is between 40000 - 50000 £ per year.
Are you motivated by delivering seamless digital experiences that support world‑class events? Do you enjoy working with data, systems and stakeholders to create positive customer outcomes?
About our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the Role
We are looking for a highly organised and detail‑oriented Buyer Operations Manager to support the successful delivery of RX Global Travel events, including IBTM, ILTM, WTM and ATM. This is a varied dual‑role position combining buyer recruitment and relationship management with digital platform and event systems coordination. In this role, you will be responsible for identifying, recruiting, managing and hosting buyers, while also overseeing the set‑up and configuration of event management systems, web CMS, mobile apps, registration forms and attendee portals across the full event lifecycle. You will work closely with internal stakeholders, buyers and partners to ensure systems run smoothly and every touchpoint delivers a seamless, reliable and engaging experience. This opportunity would suit someone who thrives in a fast‑paced environment, is confident working across multiple projects at once, picks up new systems quickly, and enjoys balancing operational delivery with stakeholder and customer engagement.
Responsibilities
- Manage and configure SaaS (Hosted Buyer) platforms to support event delivery requirements
- Coordinate platform setup, registration processes and system delivery across event lifecycles
- Act as a central liaison to align stakeholders on requirements, timelines and progress
- Support system integrations, testing (UAT) and continuous platform improvements
- Identify, log and escalate system issues, collaborating with development teams on solutions
- Deliver clear and consistent reporting to support decision‑making and performance tracking
- Contribute to buyer recruitment strategies, building strong industry relationships and pipelines
- Manage buyer communications, database activity and event admin to ensure a smooth customer experience
Requirements
- Strong communication and stakeholder management skills, with a collaborative approach
- Good organisational skills with the ability to prioritise and manage multiple tasks
- Experience using data, systems or CRM/database platforms (e.g. Excel, Smartsheet or similar)
- Comfortable working with digital platforms, systems or process improvements
- Ability to analyse information and use data to support decision‑making
- Customer‑focused mindset with a commitment to delivering a positive experience
- Proactive and adaptable approach, with the ability to work effectively under pressure
- Relevant experience in events, recruitment, operations or digital systems (degree or equivalent experience welcomed)
- Desirable to have EventsAir experience
Buyer Operations Manager in Richmond employer: Dormont Manufacturing Co
At RX Global, we pride ourselves on being an exceptional employer that fosters a culture of innovation, collaboration, and creativity. Our Buyer Operations Manager role offers a dynamic work environment where you can thrive in managing diverse projects while contributing to world-class events. With a strong focus on employee growth, we provide opportunities for professional development and a commitment to delivering seamless digital experiences that enhance customer satisfaction.
