Reward Assistant (6 month contract)

Your role is to support the delivery of the firm’s reward strategy and programmes. The Reward Assistant will assist the Reward team with the provision of benefit programs for both UK staff and global Partners, providing first line advice and guidance on reward and benefits queries.

Monthly Reporting

• Own the monthly reporting processes ensuring accurate and timely delivery of benefit information to payroll and vendors.
• Conduct data checks and data reconciliations to ensure accurate information is processed and held on different HR and vendor systems.

Invoice and Payment Reconciliation

• Reconcile and process vendor invoices.
• Own and run the partner benefit payment process, being the first point of contact for partner queries.
• Provide benefit recharges and year end accruals to the finance team on an annual basis.

Benefit Renewals

• Support key annual reward processes including UK staff and global Partner benefit renewals, managing data accurately and liaising with vendors.

Reward Team Inbox

• Manage the Reward Mailbox, monitoring and answering employee and partner benefit queries.
• Act as first line support, escalating complex cases to other members of the reward team and working collaboratively to find solutions.
• Highlight themes from questions asked to develop and enhance benefit communications.
• Identify problems and propose improvements to efficiencies in ways of working.
• Use knowledge to proactively upskill other members of the HR team.

Benefits Portal

• Maintain the online benefits portal; support its maintenance and further development, troubleshooting and resolving issues as they arise.
• Support employees and partners with system queries or issues, ensuring data and information accuracy.
• Update and improve communications, regularly checking benefits information on the portal and ensuring it is corrected and updated promptly.
• Support with the testing and roll out of project windows throughout the year.

Comms

• Support the development and roll out of employee and partner communications to maximise engagement with our benefits.
• Present an overview of our benefits to new joiners/trainee population.

General Admin Support

• Provide general admin support to the wider Reward team, including attending benefit supplier meetings and supporting ad-hoc Reward projects.

Education

• 3 A’ levels or equivalent, degree educated or CIPD qualified (desirable).

Experience

• Analytical – able to manipulate and analyse large data sets using advanced Excel techniques e.g. lookups and pivot tables.
• Strong numerical skills and attention to detail – precision in handling data to ensure accuracy of reports and calculations.
• Diligence in reviewing and updating benefits information.
• Problem solving – ability to identify issues and discrepancies in data or processes and propose effective solutions.
• Organisation – efficient in managing multiple deadlines, proactive with strong prioritisation skills.
• Communication – clear and concise written and verbal communication.
• Prior reward/benefits experience is preferred, however an interest in reward and willingness to learn are key.

Characteristics

• Empathetic – understanding and sensitive when responding to employee and partner questions regarding their benefits.
• Adaptable – flexible, comfortable working in a constantly evolving team that changes and adapts to business needs.
• Collaborative – able to work cooperatively across different teams in HR.
• Pro-active – demonstrates common sense and initiative in process improvement.

Office and System Skills

• Strong Excel experience and capability to create files/review data using lookups, pivot tables, and graphs.
• Workday HR experience or another HR system.

Key Relationships

• In the Firm: Build and maintain relationships with key stakeholders e.g., wider HR team, payroll, global mobility, and tax teams to work collaboratively and effectively.
• External: Negotiate and persuade when working with benefits vendors to achieve the best outcomes for the firm.