At a Glance
- Tasks: Drive B2B growth, build partnerships, and enhance customer experiences in telecommunications.
- Company: Join a dynamic team at iSmash, a leader in device repair and sales.
- Benefits: Enjoy flexible working, performance bonuses, and a range of health and wellbeing perks.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by connecting businesses with fast, reliable device solutions.
- Qualifications: Experience in business development or account management is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Location: United Kingdom (hybrid/flexible options available)
The opportunity
Reporting to the Commercial Director (Retail), you’ll grow our retail network and B2B partnerships across the UK helping more customers access fast, reliable device repair and renewed device sales. You’ll spot new opportunities, build trusted relationships, and work cross‑functionally to deliver commercial growth alongside a consistently great customer experience. You’ll identify and develop new business, while strengthening our existing corporate accounts. You’ll generate and progress leads, build and manage your portfolio, and develop strong relationships with local businesses and strategic partners.
What you’ll do
- Build and deliver a B2B growth strategy for iSmash, identifying new opportunities and translating them into measurable revenue.
- Research and analyse market trends, competitor activity, and emerging sectors to identify potential clients, locations, and partnerships.
- Create and deliver plans for revenue generation, network expansion, and customer experience improvements.
- Own account management building long‑term relationships with existing and prospective clients and acting as a consistent point of contact.
- Manage the sales pipeline, lead commercial negotiations, and close deals that align with business goals and customer needs.
- Run regular account reviews, understand client objectives, and propose solutions that add measurable value.
- Develop initiatives that increase repair service uptake, renewed device sales, and accessory sales across the network.
- Track KPIs, prepare proposals, and share clear performance updates with senior stakeholders.
- Represent iSmash at relevant sales and networking events, building our brand and partner community.
- Collaborate with marketing, sales, operations, and product teams to deliver joined‑up plans and a great partner experience.
What you’ll bring
- Experience in business development, account management, or partnerships (a degree or equivalent experience welcomed).
- A strong track record of growing revenue in retail or telecommunications (device repair/renewed devices is a plus).
- Confident negotiation and relationship‑building skills, with the ability to influence a range of stakeholders.
- Commercial mindset and comfort using data to shape decisions (e.g., pipeline, revenue, margin, and market insights).
- Clear communication and presentation skills you can tailor your approach to different audiences.
- Comfortable using CRM tools and Microsoft Office (or equivalent tools) to manage your pipeline and reporting.
Our Benefits
- Performance Bonus Scheme
- Flexible Working
- Laptop and company mobile phone
- A range of benefits across finance, wellbeing, and social connection
- Private Medical Insurance
- Internal Wellbeing Programme
- Learning and Development opportunities
We’re committed to building an inclusive workplace where everyone can belong and do their best work. We welcome applications from all backgrounds, identities, and lived experiences. If you need any reasonable adjustments or support during the recruitment process, please let us know we’re happy to help.
Our Values
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
Retail Category Manager, B2B employer: Dormont Manufacturing Co
iSmash is an exceptional employer that prioritises employee growth and well-being, offering a flexible working environment in the UK. With a strong focus on collaboration and innovation, employees benefit from a performance bonus scheme, private medical insurance, and extensive learning and development opportunities. Our inclusive culture encourages diverse perspectives, ensuring that every team member can thrive while contributing to meaningful partnerships and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Category Manager, B2B
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Retail Category Manager, B2B
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
