At a Glance
- Tasks: Provide top-notch customer service and ensure building security while managing various concierge duties.
- Company: Join a leading property management firm with a commitment to excellence.
- Benefits: Enjoy 23 days holiday, competitive pay, and a supportive work environment.
- Other info: Flexible shift patterns and opportunities for personal growth await you.
- Why this job: Be the friendly face of our community and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Shift Pattern: 4 days on, 4 days off. Day shift Concierge – 0700 am to 1900 pm. Night shift concierge 1900 pm to 0700 am. Holiday: 23 days including bank holidays.
Primary/Key Responsibilities:
- Ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
- Provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a willing and friendly manner.
- Deal effectively with enquiries, queries and complaints, always taking the correct action whilst remaining courteous at all times in person or on the telephone.
- Maintain a clean and smart appearance at all times, wearing either the staff uniform (or a suit where a uniform is not provided).
- Ensure effective security of residents and the building at all times by walking the agreed patrol route regularly.
- Monitor use of external areas and deter misuse.
- Complete regular building checks on site during the shift, ensuring the buildings are trouble free.
- Check working order and condition of: Lighting; Heating; Fire control system, alarms and smoke ventilation; Lifts; Water pumps and tanks; Doors and windows; Gates; Waste chutes; Access control systems, locks and security.
- Pro-actively deal with any maintenance and cleaning/litter problems identified within the Development and the external estate areas.
- Report on any security/Health & Safety/maintenance issues, incidents and complaints to your line manager.
- Manage any unplanned cleaning emergencies; directly where possible (spillages and accidents in communal areas).
- Monitor CCTV and alarm systems at all times whilst in the office.
- Monitor and aid the smooth running of car parking facilities and appropriately deal with unauthorised users/vehicles of the car park.
- Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building if you suspect they have no right of access.
- Report any suspicious/unusual behaviour, calling the police if necessary.
- Co-ordinate, instruct and allow access for services to the Development, such as refuse collection, deliveries, repairs and maintenance, utility companies.
- Responsibility for all deliveries to main office, receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Issuing/handling of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys in line with the company procedure.
- Assist the Duty Manager with any other reasonable duties as requested.
- Give a clear and concise handover at the end of the shift to any follow-on Concierge/Line Manager, highlighting any events that have occurred.
- Provide utility meter reading for all properties as required by residents.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and overall business objectives of the organisation. This may mean working on separate sites as necessary.
Physical Abilities: Lone working – Some lifting required within the Manual Handling Regulations.
Skills/Qualifications: Excellent verbal and written communication, great customer service and focus, proactive and action oriented, shows professionalism, well organised and adept at managing and prioritising workload.
Location: On-site – Greater Manchester, GBR
Equal Opportunity Employer: Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation.
Resident Service Agent employer: Dormont Manufacturing Co
At Jones Lang LaSalle (JLL), we pride ourselves on fostering a supportive and inclusive work environment where our Resident Service Agents can thrive. With a generous holiday allowance of 23 days, a unique shift pattern that promotes work-life balance, and opportunities for professional growth, our team members are empowered to deliver exceptional customer service while ensuring the safety and satisfaction of our residents in the vibrant Greater Manchester area. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
