At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in software renewals.
- Company: Join CDW, a leading tech company with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a diverse team that values your input and fosters professional development.
- Why this job: Make a real impact by coaching a team and enhancing customer satisfaction.
- Qualifications: 3+ years in software licensing, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Renewals Team Leader at CDW, you’ll lead a team of Software Renewals Specialists responsible for delivering exceptional customer service and operational excellence across software licensing renewals. You’ll manage day-to-day performance, coach and develop your team, and ensure targets, KPIs, and SLAs are consistently met. This role requires a strong understanding of software renewals processes, vendor systems, and commercial operations. You’ll collaborate closely with Sales, Pre-Sales, and Vendor partners to identify opportunities for growth, improve processes, and maintain high-quality service delivery.
What You Will Do
- Lead, motivate, and coach the Software Renewals team to achieve performance goals and maintain high customer satisfaction.
- Act as the main point of escalation and provide solutions to complex customer or operational queries.
- Analyse workloads and ensure fair task distribution and alignment with team output.
- Conduct regular one-to-ones, team meetings, and performance reviews.
- Maintain renewals data, track performance against KPIs, and report to Sales and Operations leadership.
- Support quote generation during busy periods and ensure renewals are processed accurately at 90/60/30 days.
- Identify and drive upsell, cross-sell, and co-term opportunities within the renewals process.
- Build and maintain strong relationships with internal teams, suppliers, vendors, and partners.
- Lead pipeline calls and quarterly business reviews with key vendors and strategic partners.
- Ensure team accreditations remain current and that onboarding and training materials are maintained.
- Proactively address process gaps or operational challenges, implementing improvements where needed.
- Participate in vendor webinars/events to stay up to date with licensing and renewals developments.
What We Expect of You
- Minimum 3 years’ experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
- Proven leadership or team management experience with the ability to motivate and inspire others.
- Strong understanding of vendor portals, install base reports, and quote-to-order processes.
- Experience with Microsoft Navision, CRM Dynamics, and Microsoft Office.
- Confident communicator with excellent stakeholder management skills at all levels.
- Analytical mindset with high attention to detail and accuracy in data management.
- Strong organisational and problem-solving skills, capable of prioritising under pressure.
- Ability to gain or hold vendor accreditations such as Citrix (CCSP), VMware (VSP), Adobe (CSP), Broadcom (SSE), and Microsoft (MLSE, MLSS, BVPS).
- Enthusiastic, proactive, and solutions-oriented with a passion for developing people and improving processes.
Renewals Team Leader employer: Dormont Manufacturing Co
At CDW, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work environment. As a Renewals Team Leader, you will not only lead a dedicated team but also benefit from our commitment to employee growth through ongoing training and development opportunities. Our culture emphasises teamwork, innovation, and customer satisfaction, making CDW a rewarding place to advance your career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the software licensing world and let them know you're on the hunt for a Renewals Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of vendor systems and renewals processes. We want you to be able to showcase your expertise and how you can lead a team to success, so practice answering common questions and think of examples from your past experience.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and serious about the opportunity.
We think you need these skills to ace Renewals Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Renewals Team Leader role. Highlight your experience in software licensing and team management, and don’t forget to mention any relevant vendor accreditations you hold!
Showcase Your Leadership Skills:In your application, give examples of how you've motivated and developed teams in the past. We want to see your ability to inspire others and drive performance, so share those success stories!
Be Data-Driven:Since this role involves tracking KPIs and performance metrics, include any experience you have with data analysis and reporting. Show us how you’ve used data to improve processes or achieve targets in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you have a solid understanding of software renewals processes and vendor systems. Brush up on your knowledge of Microsoft Navision and CRM Dynamics, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just interested in the position but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences. Think of examples where you've motivated a team or resolved conflicts. Highlight how you’ve coached team members to achieve their goals, as this is crucial for the Renewals Team Leader role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing workload distribution or addressing customer queries. Prepare some scenarios from your past experience where you successfully navigated similar challenges, demonstrating your problem-solving skills and analytical mindset.
✨Build Relationships
Since the role involves collaborating with various teams and vendors, be prepared to talk about how you build and maintain strong relationships. Share examples of how you've worked with internal teams or external partners to drive success and improve processes, showcasing your stakeholder management skills.
