At a Glance
- Tasks: Drive revenue growth and build strong customer relationships in a dynamic sales environment.
- Company: Join Intercom, a leading AI Customer Service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Other info: Hybrid working policy with a focus on collaboration and community.
- Why this job: Be part of a rapidly growing team with opportunities for creativity and career progression.
- Qualifications: 5+ years in B2B SaaS sales with a proven track record of success.
The predicted salary is between 60000 - 80000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
As a Mid-Market Relationship Manager (Account Manager), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are focused on building long lasting relationships with our customers.
What will I be doing?
- Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
- Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
- Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
- Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems.
- Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.
- Master Product and AI Fluency: Develop a deep understanding of Intercom’s product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.
- Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.
What skills do I need?
- Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
- Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
- Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation.
- Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
- Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
- Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.
- Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement.
Bonus skills & attributes
- Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
- Familiarity selling AI-enabled products or automation tools.
- Additional European languages are an advantage.
Benefits
- Competitive salary and equity in a fast-growing AI business.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews – we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- Cycle-to-Work Scheme with secure bike storage.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Relationship Manager, Senior MidMarket employer: Dormont Manufacturing Co
Intercom is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where creativity and ownership are encouraged. With competitive salaries, comprehensive benefits, and a commitment to diversity, employees enjoy a supportive environment that fosters long-lasting relationships with customers while working at the forefront of AI technology in a hybrid setting.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager, Senior MidMarket
✨Tip Number 1
Get to know the company inside out! Research Intercom's products, especially their AI capabilities. This will help you speak their language and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising your consultative selling skills. Think of examples where you've successfully built long-term relationships with clients and how you’ve driven revenue growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Relationship Manager, Senior MidMarket
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your B2B SaaS experience and any relevant skills that match the job description. We want to see how you can drive pipeline and revenue!
Showcase Your Sales Success:Don’t just list your previous roles; share specific achievements that demonstrate your proven sales experience. Use numbers and examples to illustrate how you've hit or exceeded quotas in the past. We love a good success story!
Communicate Clearly:Your written communication skills are key, so make sure your application is clear and concise. Avoid jargon unless it’s relevant, and ensure your message is tailored to the audience. Remember, we’re looking for exceptional communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Intercom’s product suite, especially the AI capabilities. Be ready to discuss how these features can directly impact customer KPIs and enhance their business outcomes.
✨Showcase Your Sales Experience
Prepare to share specific examples from your past roles that highlight your proven sales experience. Focus on instances where you’ve successfully managed a pipeline, secured renewals, or employed strategic selling techniques to solve customer problems.
✨Demonstrate Consultative Skills
During the interview, emphasise your consultative approach to sales. Discuss how you’ve used value selling and ROI analysis in previous roles to build long-lasting relationships with clients and position yourself as a credible partner.
✨Be Ready for Cross-Functional Collaboration
Intercom values teamwork, so be prepared to talk about your experience leading cross-functional teams. Share examples of how you’ve aligned internal resources to close complex deals and kept stakeholders informed throughout the process.
