At a Glance
- Tasks: Lead the implementation and deployment of our Fusion Essence Solution across Europe.
- Company: Join Finastra, a global leader in financial services software.
- Benefits: Enjoy unlimited vacation, hybrid work, and comprehensive well-being support.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact in transforming financial services with innovative cloud solutions.
- Qualifications: Experience in professional services, SaaS, and team leadership required.
The predicted salary is between 80000 - 100000 £ per year.
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. In Universal Banking, we are on a journey to evolve our Professional Services operating model as we support customers to shift from on-prem to cloud-based and software-as-service solutions. We are seeking an exceptionally strong Regional Head of Services Delivery (for Europe) with professional services and financial services experience to support our customers to implement and deploy our Fusion Essence Solution.
Responsibilities and Accountabilities
- Responsible for the implementation, deployment, and customer onboarding for all Fusion Essence customers in the European region across different project types - net new names, migrations, updates/upgrades etc.
- Oversee customer projects in Europe region to ensure quality of deliverables, manage customer expectations and deliver on customer commitments.
- Work collaboratively with the Pre‑Sales and Sales team to estimate the professional services side of proposals, creating the Statement of Work (SOW) and working with the customer and legal to negotiate the SOW.
- Manage the revenue and cost forecasting to meet financial targets by effectively handling project backlog and cost projections vs estimations.
- Manage a team of Functional and Technical Consultants aligned to region and segment expertise, and allocate appropriately to customer projects.
- Provide functional and technical oversight of all implementations, deployment and onboarding activities across multiple core banking, digital and analytics solutions within the Universal Banking Portfolio.
- Act as the primary link between Product and Services to ensure alignment between customer commitments and product roadmap and release schedule.
- Liaise with PMO and Delivery COE to ensure alignment of resources and ability to meet customer commitments.
- Proactively manage the customer throughout the implementation to ensure project success, gain customer feedback, and improve customer satisfaction and referenceability.
- Act as the first point of resolution for in‑region customer escalations, identify issues and mitigate impact on customer delivery.
- Drive the professional development of consultant resources to build their technical and sector expertise to provide greater value to our customers.
- Develop internal talent with proactive succession planning to ensure a strong talent pipeline and positive team culture.
- Hire the right talent to build on our existing capability with fresh experience and ideas focused on accelerating value for our customers.
- Drive continuous improvement culture. This may include but not limited to standardizing and improving delivery process, controls, coordination with Cloud IT, Product and Support teams.
- Enable and manage partner resources assigned to projects ensuring required performance, compliance to process standards and diligence in tracking/reporting.
Experience
- Team leadership in a professional and or managed services environment
- SaaS and Cloud implementation and deployment
- Core banking or enterprise software solutions
- Stakeholder management (internal and external, including partners)
- Commercial acumen, project scoping, resource utilisation and optimisation
- Understanding of functional and technical and project management capabilities
- Programmatic rigor and ways of working
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well‑being: Access confidential one‑on‑one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive – Inside and Outside of work. Medical, life & disability insurance, retirement plan, lifestyle and other benefits.
- Sustainability: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!
Regional Head of Services Delivery – Europe employer: Dormont Manufacturing Co
Finastra is an exceptional employer that champions flexibility and well-being, offering unlimited vacation and comprehensive support through our Employee Assistance Program. Our inclusive work culture fosters diversity and encourages professional growth, with access to online learning and a strong focus on career development. Located in Europe, we provide a dynamic environment where employees can thrive while contributing to innovative financial solutions that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Head of Services Delivery – Europe
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Dormont Manufacturing Co. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Regional Head of Services Delivery – Europe
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
