Recreation Assistant

We’re looking for a Recreation Assistant to join our Recreation team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

As Recreation Assistant, you will be responsible for:

• Ensuring all areas of the Recreation facilities are well maintained and ready for use, by ensuring immaculate hygiene standards – cleaning and sanitising each area after each use;
• Carrying out routine cleaning and housekeeping tasks in line with operating procedures;
• Ensuring stock and amenities are constantly replenished in all areas of the spa;
• Setting up and dismantling of all meeting and event spaces including cinema and virtual room;
• Supervising the pool area with basic lifeguard responsibilities (training provided, confidence in water required);
• Opening or closing the facility;
• Taking reservations and answering the telephone in the absence of the supervisor/receptionist.

As a Recreation Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, afternoon and evening shifts (including weekends and bank holidays), so flexibility is required where applicable. You will be the first point of contact for our VVIP Residents.

To be a successful Recreation Assistant candidate, you will have:

• Excellent personal presentation and interpersonal skills;
• 5* service experience;
• Previous customer experience and ability to work effectively under pressure;
• A proactive approach to their work;
• Flexibility to work any day of the week including bank holidays.

Our commitment to you:

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Discounted stays at our beautiful properties across the Group.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 50% F&B & Spa discount.
• Complimentary Westfield Healthcare cash plan, children added at no extra cost.
• Friends & Family hotel rate and Spa discount.
• Season ticket loan & cycle to work scheme.
• Recruitment referral bonus.
• Free meals on duty & uniform dry-cleaning services.
• Increased holiday entitlement with Length of Service, up to 33 days off.
• 1 paid Charity Day per year to dedicate to a charity of your choice.
• Free Life Insurance benefits whilst in service.
• Company pension plan.
• Access to Hospitality Action’s Employee Assistance Programme.
• Employee Recognition Programmes.
• Colleague social events and wellness programmes.

SUSTAINABILITY AT ONE HYDE PARK: Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts.

DIVERSITY & INCLUSION: We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.