At a Glance
- Tasks: Provide top-notch support for Microsoft 365, ensuring seamless customer experiences.
- Company: Join Avanade, a leading tech company with a focus on creativity and innovation.
- Benefits: Enjoy extensive training, career growth, and a supportive work environment.
- Other info: Work in a diverse, inclusive culture that values collaboration and creativity.
- Why this job: Be part of exciting M365 projects and build relationships with big-name clients.
- Qualifications: Experience with M365 technologies and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (full time on site)
Must be Eligible for Security Clearance
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive. As a member of the UKI Delivery Centre Team you will work on M365 projects for our clients. You will enjoy developing long‑lasting relationships with big household names across a variety of industries, delivering innovative and tailored IT solutions, and being encouraged to continuously learn and grow.
What you’ll do:
- Deliver M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
- Work at a great customer location.
Knowledge of M365 technologies with experience of 2 or more of the following:
- Exchange
- One Drive for Business
- Sharepoint
- Teams
- ENTRA
Microsoft exams desirable.
Security Clearance Requirement: This role is only suitable for candidates who already hold UK Government Security Clearance, or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply).
About you:
Characteristics that can spell success for this role:
- Embrace challenges with a keen intellect and a thirst for knowledge.
- Collaborate seamlessly, fostering open and effective communication.
- Embrace creativity and explore groundbreaking solutions.
Benefits:
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
- Real‑time access to technical and skilled resources globally.
- Dedicated career advisor to encourage your growth.
- Engaged and helpful coworkers genuinely interested in you.
A great place to work: As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. We continue to build a diverse and inclusive culture that fuels innovation and creativity to better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Microsoft M365 Support Engineer in Reading employer: Dormont Manufacturing Co
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Reading that fosters creativity and innovation. As a Microsoft Global Alliance Partner of the Year, we provide unparalleled training opportunities, a dedicated career advisor, and a supportive team environment that encourages personal and professional growth. Join us to build lasting relationships with renowned clients while enjoying a diverse and inclusive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft M365 Support Engineer in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Microsoft M365 Support Engineer in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
