At a Glance
- Tasks: Lead high-severity escalations and resolve complex customer issues with technical expertise.
- Company: Join Dormont Manufacturing Co., a leader in innovative manufacturing solutions.
- Benefits: Attractive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment focused on collaboration and continuous improvement.
- Why this job: Make a real impact by improving global support operations and driving rapid resolutions.
- Qualifications: Strong technical troubleshooting skills and leadership experience in support roles.
The predicted salary is between 60000 - 80000 £ per year.
Dormont Manufacturing Co. is seeking a Principal Support Engineer to lead high-severity escalations and drive rapid resolution for complex customer issues.
You will combine deep technical troubleshooting with leadership in vendor escalations and collaboration across Engineering, Product, and customers.
The role emphasizes MTTR reduction, proactive communication, and the creation of SOPs to improve global support operations.
Strong ownership and clear problem translation are required.
#J-18808-Ljbffr
We think you need these skills to ace Principal Support Engineer: Escalations & MTTR Champion
Technical Troubleshooting
Leadership
Vendor Escalation Management
Collaboration
MTTR Reduction
Proactive Communication
SOP Creation
