At a Glance
- Tasks: Help customers with payment solutions and provide excellent service without evening or weekend shifts.
- Company: Join a leading company that values inclusivity and personal growth.
- Benefits: Enjoy a competitive salary, 22 days leave, and extensive discounts on various services.
- Other info: World-class training and endless career opportunities await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and empathy for customer situations are essential.
The predicted salary is between 25155 - 25155 £ per year.
What you’ll be doing:
- Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported.
- Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtaining payment commitment.
- Using online systems to accurately document customer account information, adhering to data privacy legislation.
- Understanding the customers' financial situation, providing options and solutions, ensuring fair outcomes, including for our vulnerable customers.
- Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service.
- Handling customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner.
- Responding to customers' emails and providing accurate financial calculations.
- Embracing learning, coaching, and development to continuously improve your skills and capability.
Making a difference:
What we’re looking for:
- Understanding of OFCOM & FCA regulatory requirements is essential.
- Excellent interpersonal and organisational skills.
- Analytical, investigatory, and problem-solving skills.
- Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar.
- Ability to demonstrate empathy and ownership of customer and their financial position.
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers' circumstances.
- Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Show the correct empathy and understanding with our customers - there will be difficult conversations you need to take ownership of.
- Navigating around our systems and ensuring all details entered are accurate.
- Good literacy and numeracy skills. These will be required for email correspondence and calculating finances.
- Ensuring all regulatory requirements are adhered to through training and compliance.
- A positive attitude towards change and a desire to grow to be the best you can be.
What’s in it for you:
- Salary of £25,155.
- Permanent role.
- World class training and endless career opportunities, supported by our market leading brands.
- Monday – Friday working between the hours of 8am - 6pm - no evenings/weekends.
- 22 days annual leave.
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
- Access to Private Medical Insurance & Health Assessment plans.
- Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
What will happen next:
Choose apply now to fill out our short application. Your application will be reviewed by our global recruitment team - please consider the minimum requirement to avoid disappointment. If selected you will be invited to attend a video interview with a member of the recruitment team.
Equal opportunities:
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Preston, United Kingdom
Time Type: Full time
Contract Type: Permanent
Collections Agent - no evenings/weekends! in Preston employer: Dormont Manufacturing Co
At Capita, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and well-being. With a permanent role as a Collections Agent in Preston, you will benefit from world-class training, a competitive salary, and a range of perks including private medical insurance and generous leave policies, all while enjoying a work-life balance with no evenings or weekends required. Join us to make a meaningful impact while developing your career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent - no evenings/weekends! in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Agent - no evenings/weekends! in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
