Commercial Account Executive in Poole

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

With a no‑limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses, and communities. From pro bono work to insuring COVID‑19 vaccine development to de‑risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and drive positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you: You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process. You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards. You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements. You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and advance your professional qualifications. You have the ability to process data promptly and accurately on relevant systems to support and improve level of client service, internal process execution, and to facilitate informed analysis.

Rewards: 22 days holiday (plus bank holidays), increasing with length of service. A set of core benefits, designed with your health and financial protection in mind: Access to a host of lifestyle and financial benefits that you can choose from.

What we offer: A career that you define. At Howden, we value diversity – there is no one Howden type. We’re looking for individuals who share our values. Our successes have all come from those brave enough to try something new. We support each other in small everyday moments and bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align with your needs. In addition to usual adjustments such as software, IT, and office setups, we can also accommodate changes such as flexible hours or hybrid working. If you’re excited about this role but have doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will contact you to assist in setting up any reasonable adjustments you may require.