At a Glance
- Tasks: Provide top-notch engineering services for CCTV, Access Control, and Intruder Alarm systems.
- Company: Join Johnson Controls, a leader in world-class engineering solutions.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and 24/7 support.
- Why this job: Make a real difference by ensuring customer safety and satisfaction with cutting-edge technology.
- Qualifications: Experience with integrated systems and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
As a Systems Engineer at Johnson Controls, your primary responsibility will be to provide exceptional engineering services to our customers across various aspects of system maintenance and service delivery across CCTV, Access Control and Intruder Alarm systems. You will ensure that all work meets or exceeds our customers’ expectations and that Johnson Controls is seen as a trusted partner in delivering world‑class engineering solutions.
In this role, you will take full ownership of all engineering service activities, planned and preventative maintenance, and responding to technical call‑outs. A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent communication throughout, and ensuring accurate paperwork and billing records are kept.
As an integral member of the Services and Maintenance Team, your ability to work proactively, independently, and as part of a wider team is critical. You will support the team by offering your expertise when responding to technical faults, while working closely with both new and existing customers to maintain, optimise, and enhance their systems. Additionally, you will be required to participate in the on‑call rota to provide 24/7 engineering support.
How you will do it:
- Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
- Manage system maintenance tasks and monitor all installed systems and infrastructure.
- Ensure that solutions and services meet or exceed customer expectations.
- Complete all project and service‑related documentation to meet business timelines and operational standards.
- Adhere to Johnson Controls’ procedures and Health & Safety policies.
What we’re looking for:
- Strong experience in integrated enterprise‑level systems, including:
- CCTV
- Intruder Alarm Systems
- Perimeter Detection
- Access Control
- Video Intercom Systems
- Hands‑on experience with technologies such as: Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
- Experience with high‑end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
- Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
- Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
- Excellent communication skills, both internally and externally with customers.
- Self‑driven, enthusiastic, and able to work independently.
- Professional demeanor and customer‑centric approach.
Capabilities:
- Willing to travel and spend time away from home.
- Self‑motivated with a positive, customer‑focused attitude.
- Proven ability to deliver high‑quality customer engineering services.
- Reliable and capable of working both autonomously and as part of a team.
- Must be able to achieve and maintain government‑level SC clearance.
Security Service Engineer in Pontypridd employer: Dormont Manufacturing Co
At Johnson Controls, we pride ourselves on being an exceptional employer that values innovation and teamwork. Our work culture fosters collaboration and professional growth, providing employees with opportunities to enhance their skills in a supportive environment. With competitive benefits and a commitment to employee well-being, working as a Security Service Engineer here means being part of a trusted team dedicated to delivering world-class engineering solutions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Security Service Engineer in Pontypridd
✨Join Security Community Events
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We think you need these skills to ace Security Service Engineer in Pontypridd
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Dormont Manufacturing Co. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Dormont Manufacturing Co.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Dormont Manufacturing Co.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Dormont Manufacturing Co.
