At a Glance
- Tasks: Operate the switchboard, manage calls, and assist hospital personnel with communication.
- Company: Join a leading healthcare provider dedicated to patient care and community service.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in a supportive environment.
- Other info: Dynamic role with a chance to develop critical thinking and problem-solving skills.
- Why this job: Be the vital link in a fast-paced hospital setting and make a difference every day.
- Qualifications: Strong communication skills and previous switchboard or hospital experience preferred.
The predicted salary is between 36800 - 62000 £ per year.
Duties/Responsibilities
- Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate.
- Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate.
- Operates ringmaster and portable radios.
- Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
- Knows disaster and emergency code protocols and procedures and responds according to established procedures.
- Monitors all alarm signals, cameras and notifies appropriate hospital personnel.
- Answers emergency calls and dispatches the Public Safety Department.
- Arranges for telephone equipment emergency and repair service.
- Records and witnesses death records and releases.
- Maintains computerized physician on-call schedule on a daily basis.
- Swaps out broken pagers and logs changes for Telecommunications Coordinator.
- Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable.
- Off shifts to do additional clerical duties as required by Manager.
Education/Experience Required
- Previous switchboard or related experience preferred.
- Excellent oral & communication skills required.
- Previous hospital experience preferred.
- Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- High School Graduate or equivalency.
Physical/Environmental Requirements
- This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs.
- There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting.
- Constant use of hearing, sight and speech.
- Frequent use of smell and touch.
- Frequent keyboard and telephone use.
- Constant concentration and problem solving.
Vaccination Requirement
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer/Veterans/Disabled
Switchboard Operator in Plymouth employer: Dormont Manufacturing Co
At Beth Israel Lahey Health, we pride ourselves on fostering a supportive and dynamic work environment for our Switchboard Operators. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and communication, ensuring that you are well-equipped to handle the demands of a busy hospital setting. Located in a vibrant community, we offer competitive pay, comprehensive benefits, and the chance to make a meaningful impact in the lives of our patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switchboard Operator in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
