Field Service Engineer in Plymouth

Overview

Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission.

Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air.

Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us.

At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer.

We innovate across the major industries of Aerospace, Defence, Security and Space.

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times.

Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Field Services Engineer

Responsibilities

• Based at HMNB Devonport to provide technical support and assistance to the Royal Navy sonar systems, which may be advisory, maintenance, or a combination of both.
• Travel to other RN bases across the UK, occasionally overseas, and occasional requirements to go to sea to provide support for customers; travel circa 30% of the time.
• Work within Monday to Friday business hours, with frequent support outside of these hours including evenings or weekends as required.
• Maintain availability of RN sonar systems in line with contractual KPIs.
• Coordinate on-base technical investigations, liaising with external agencies and other Operating Bases as required.
• Assist users to achieve the highest reliability and performance from the system/equipment.
• Assist, when requested, with fault diagnosis using BITE, software confidence checks, and support equipment.
• Collaborate with Users/Maintainers to minimize incorrect diagnoses and unnecessary returns of equipment, and provide coaching on Thales UK systems as required.
• Work with or as the maintainer to ensure high-quality incident/fault data is provided and recorded.
• Enter incident/fault data into the maintenance management system as required.
• Provide assistance to local repair and/or System Contractor partners.
• Generate reports as required by the Project and represent Thales and the Project with the Customer/User community.
• Respond to technical queries, acting as a single point of contact for the User community.
• Log technical queries in the maintenance management system as required.
• Act as a two-way conduit of information between the User/Customer and Thales.
• Advise progress on ongoing tasks to the Field Services Manager.
• Carry out technical evaluations of new instructions, publications and procedures, including tracking and recording L3 and L4 maintenance.
• Ensure product safety requirements are not compromised by work and that all safety procedures are followed.
• Adhere to relevant company health and safety procedures and maintain a safe working environment.
• Be flexible to accommodate the customer training diary.
• Generate weekly status reports of site availability, faults, stores, maintenance and other site issues.
• Ability to work within confined spaces where required.
• Technical & Professional Skills
• Strong technical background, with hands-on experience of sonar systems and mechanical/hydraulic systems
• Experience with 2087 and 2076 sonar systems is desirable

Education & Qualifications

• Demonstrable engineering qualifications, up to a minimum HNC level, or demonstrable equivalent experience
• Additional Information
• This role requires a flexible approach to place of work, with travel approximately 40% of time in support of the Royal Navy.
• SC Clearance is required. If not currently held, successful applicant will need to undergo, achieve, and maintain SC Clearance. Refer to UK Security Vetting guidance for details.
• Thales adheres to Baseline Security requirements; evidence of identity, eligibility to work in the UK and employment/education history for up to three years may be requested.

Some vacancies may require full Security Clearance.

• Thales is committed to inclusive and barrier-free recruitment; reasonable adjustments are available on request during the recruitment process.

Great journeys start here, apply now!

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