At a Glance
- Tasks: Diagnose and repair IT equipment at various customer locations in Peterborough.
- Company: Join a dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, company car, private medical insurance, and generous holiday allowance.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real impact by solving technical issues and supporting diverse clients.
- Qualifications: Experience with hardware troubleshooting and a full UK driving licence required.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Peterborough. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs, Moves and Changes across client sites.
Location: Peterborough
Base Salary: £27,000 to £29,000 (depending on experience), company car, fuel card
Overtime and On‑call Compensation: £44/night on call or £308 per week plus OT if called out at 1.5 times
Key Responsibilities:
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
- Perform on‑site installations and troubleshooting on a wide range of products in a software or hardware environment
- Obtain/maintain a set of vendor certifications as required by CDW to perform the role
- Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
- Always adhere to safety and static discharge (ESD) precautions
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by CDW
- Participate in the on‑call rota which includes mornings, evenings and weekends (on‑call allowances apply)
- Provide support services to the wider teams within the Integrated Technology Solutions department
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience:
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end‑user computing, PCs, laptops, tablets, printers and peripherals
- Ability to install and configure software as per customer requirements
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
- Good all‑round understanding of hardware maintenance/break‑fix
- Hold a full UK Driving Licence
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDW’s external and varied customer base
Essential Attributes:
- Quality focused with excellent attention to detail
- Capable of working independently and remotely on a wide range of products
- Methodical and quality‑minded with a right‑first time approach to all work but able to recognise when to request support
- Passionate, professional, with a ‘can‑do’ attitude who works on own initiative or as a team towards agreed common goals
- Results‑oriented with a track record of success for achieving and exceeding goals
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
What We Offer:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Equal Opportunity Statement: CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Field Services Engineer in Peterborough employer: Dormont Manufacturing Co
CDW is an exceptional employer for Field Services Engineers, offering a dynamic work environment in Peterborough where you can thrive while providing vital IT support across diverse customer sites. With competitive salaries, comprehensive benefits including private medical insurance and a contributory pension, as well as opportunities for professional growth through vendor certifications, CDW fosters a culture of excellence and teamwork that empowers employees to achieve their best.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Services Engineer in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
