At a Glance
- Tasks: Manage customer orders, forecasts, and delivery plans while ensuring compliance with agreements.
- Company: Join a dynamic team in a leading manufacturing company based in Peterborough.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Perfect for organised team players who thrive under pressure and love customer interaction.
- Why this job: Be the vital link between customers and production, making a real impact on service delivery.
- Qualifications: Business Administration degree and 3-5 years of relevant experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Coordinator based at Peterborough in the UK on a 12 month fixed term contract to cover maternity leave. The role reports to the Sales Manager, UK and Ireland.
Responsibilities
- Manage the short‑term Customer Demand process: collect forecasts, set up orders in SAP (ATM, Call Offs) and organise the delivery plan.
- Ensure commercial agreements adherence through service level/contract terms compliance.
- Communicate internally about changes to orders and deadlines.
- Receive orders from customers, obtain ATMs, enter the orders into the system, and maintain the pricing module in SAP.
- Liaise with customers to validate the short‑term demand plan.
- Negotiate with customers regarding lead‑times and delivery schedules to maximise plant productivity.
- Provide product status information (on order, in process, in stock, in transit) and monitor the logistics path to the customers’ filling lines.
- Maintain sales orders in the system and ensure the financial handling of deliveries stays within the specified credit limits.
- Liaise with finance on invoicing matters and ensure standing data is maintained by customer/location.
- Liaise with logistics on material supply and delivery of products.
- Arrange proactive visits to the customer to maintain good relationships and improve understanding of customer requirements.
- Implement and maintain administrative controls to support the required tasks.
- Manage the commercial interface at plant level.
- Resolve all sales invoice queries.
- Monitor slow and non‑moving finished‑goods stocks and liaise with customers and finance to dispose or exhaust them appropriately.
About you
You have a Business Administration degree in Sales/Commercial or a Supply Chain background with 3 to 5 years of experience, preferably in a manufacturing environment. You possess comprehensive proficiency in MS Office (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and written English. You are a team player, highly organised, and have strong administrative skills. You are stress‑proof, customer‑oriented, can meet tight deadlines, and have a flexible approach in your dealings.
Competencies
People and Team Skills; Safety Mindset.
Customer Service Coordinator UK in Peterborough employer: Dormont Manufacturing Co
As a Customer Service Coordinator at our Peterborough location, you will join a dynamic team that values collaboration and innovation. We offer a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while contributing to meaningful customer relationships. Our commitment to employee well-being is reflected in our flexible working arrangements and a focus on maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator UK in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator UK in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
