At a Glance
- Tasks: Provide technical support and resolve complex issues for customers.
- Company: Join CDW, a leading global tech solutions provider with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Other info: Dynamic workplace with opportunities for growth and diverse perspectives.
- Why this job: Make an impact in tech while working with inspiring colleagues.
- Qualifications: Experience in SLA-driven support and knowledge of Cisco environments required.
The predicted salary is between 30000 - 40000 £ per year.
About CDW
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way.
Job Summary
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
Key responsibilities:
- Incident Diagnostics and Assistance
- Log Monitoring and Analysis
- Rule base Auditing and Advisory
- Device Software Upgrades, Patches, and Bug Fixes
- Configuration Backup / Restore
- Rule base and Network Configuration Change Management
- Collaborating with 3rd line support to resolve critical issues
- Maintain technical accreditations in line with catalogued services
- Set up and complete scheduled tasks when required
- Escalate and work with vendors when needed
- Provide handovers to the following shift pattern
- Raise potential service issues with Problem and Incident Management
- Recommend and deploy changes via the change management process when needed
- Take part in shadowing activities and the facilitation of learning
- Assist the Service Desk and 1st Line Engineers as required
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
- Provide technical assistance to the transition of new customers
- Provide remote support on a rota: 4 shifts - Nights - 12hr shifts (between 8pm – 8am) 4 days - Off
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & Experience
Essential knowledge in the following areas:
- Experience in a similar SLA-driven support role
- Proven experience delivering projects and complex changes
- Extensive knowledge working within a Cisco Switch/Router environment
- Good level of knowledge/experience in the following technologies (Certification an advantage): Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP, Aruba, F5, Azure and AWS
Desirable knowledge in the following areas:
- Netscaler / F5 Load balancers
- HP Switching
- Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI)
- Preferably Security Clearance (SC) or ability to obtain
- Experienced in ITIL best practices
Essential Attributes:
- Good communication skills, verbal and written
- Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary
- Ability to work under pressure
- Ability to work in a team and to support team members
- Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues
More about CDW and your career with us:
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self - and your best ideas - to CDW. Because diverse perspectives bring forth better problem solving - and better solutions for our customers in a rapidly evolving technology landscape.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results. Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits.
What we offer:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organisations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us:
Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self - and your best ideas - to CDW. Because diverse perspectives bring forth better problem solving - and better solutions for our customers on a rapidly evolving technology landscape.
2nd Line Engineer in Peterborough employer: Dormont Manufacturing Co
CDW is an exceptional employer that fosters a collaborative and inclusive work culture, where diverse perspectives are valued and innovation thrives. As a 2nd Line Engineer, you will benefit from comprehensive training and development opportunities, competitive benefits including private medical insurance and a contributory pension, and the chance to work alongside inspiring colleagues in a dynamic technology environment. With a commitment to employee growth and a supportive leadership team, CDW empowers you to bring your best self to work every day.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
