At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in auto parts and customer service.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great opportunities for training and personal development in a supportive environment.
- Why this job: Be part of a dynamic team that values customer relationships and growth.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor - Auto Parts & Customer Growth employer: Dormont Manufacturing Co
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Parts Advisors. With a strong focus on customer growth and satisfaction, team members benefit from exclusive discounts, bespoke training opportunities, and a clear path for career progression within a globally recognised brand. The supportive culture and commitment to employee wellbeing make NAPA Auto Parts a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Auto Parts & Customer Growth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Parts Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the job, be ready to talk about how your skills can help them grow their customer base. Show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and professional, plus it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows you're serious about joining the NAPA Auto Parts family.
We think you need these skills to ace Parts Advisor - Auto Parts & Customer Growth
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us see your enthusiasm for auto parts and customer service. Share any relevant experience or knowledge you have about the industry to make your application stand out.
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight your skills in communication, organisation, and customer relations, as these are key to what we’re looking for. Don’t just send a generic CV!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products
Familiarise yourself with the range of auto parts and tools that NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and professionalism.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in customer service roles. Highlight any experiences where you successfully built rapport with customers or increased sales through proactive outreach.
✨Understand the Company Culture
Research NAPA Auto Parts and its values. Be ready to discuss how your personal values align with theirs, especially regarding service excellence and customer satisfaction. This will demonstrate your commitment to being a part of their team.
