At a Glance
- Tasks: Conduct audits, support partners, and drive operational improvements in a dynamic environment.
- Company: Fast-growing tech start-up revolutionising the laundry and dry cleaning industry.
- Benefits: Full-time role with opportunities for growth and impact in a vibrant team.
- Other info: Opportunity to work across London and engage with diverse partners.
- Why this job: Join a team where your work directly enhances service quality and partner performance.
- Qualifications: Strong communication skills and experience in operations or auditing preferred.
The predicted salary is between 30000 - 40000 £ per year.
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets. We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.
Key Responsibilities
- On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities
- Ensure compliance with operational standards and service quality
- Identify issues and implement corrective actions
- Partner Management
- Support onboarding and offboarding of partner facilities
- Provide hands-on training on systems, processes, and app usage
- Build strong relationships and support operational improvements
- Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times)
- Analyse trends and investigate service issues
- Maintain audit documentation and deliver regular reports
- Present monthly performance summaries
- Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops
- Support order management, case resolution, and process improvements
- Quality & Continuous Improvement
- Ensure adherence to quality standards
- Recommend and implement service improvements
- General Support
- Assist with administrative tasks and ad hoc operational projects
Requirements
- Strong communication and relationship-building skills
- Ability to work independently and travel across London
- Experience in operations/auditing (service, logistics, or similar)
- Detail-oriented with strong organisational skills
- Comfortable in a fast-paced, dynamic environment
- Proficient with digital tools and mobile apps
Preferred
- Hindi/Urdu language skills
- Start-up or multi-market experience
- Laundry/dry cleaning industry experience
Role Details
- Full-time (40 hours)
- On-site role across London (Rotational 5 days per week, including weekends)
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
Partner Operations - Regional Associate (On-site) - London employer: Dormont Manufacturing Co
At Laundryheap, we pride ourselves on being a dynamic and innovative tech start-up that is revolutionising the laundry and dry cleaning industry. Our London team fosters a collaborative work culture where every employee has the opportunity to make a meaningful impact, supported by comprehensive training and growth opportunities. Join us to be part of a fast-paced environment that values quality service and operational excellence, while enjoying the benefits of working in a vibrant city with a diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Operations - Regional Associate (On-site) - London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Dormont Manufacturing Co and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Dormont Manufacturing Co!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Dormont Manufacturing Co keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Partner Operations - Regional Associate (On-site) - London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Dormont Manufacturing Co:This is your chance to really connect with the team at Dormont Manufacturing Co. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Dormont Manufacturing Co.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Dormont Manufacturing Co that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Dormont Manufacturing Co. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
