At a Glance
- Tasks: Onboard and train partners to ensure successful implementation of FloQast’s products.
- Company: Join a dynamic team at FloQast, a leader in accounting software solutions.
- Benefits: Enjoy a hybrid work environment with opportunities for professional growth.
- Other info: Collaborative culture with a focus on diversity and inclusion.
- Why this job: Make a real impact by driving partner success and enhancing client experiences.
- Qualifications: 2+ years in public accounting and strong interpersonal skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Partner Implementation Consultant will play a critical role in developing implementation partnerships and delivering learning programs to equip our implementation partners with the ability to understand FloQast’s products and implement them. Driving relationship development and engagement with our outsourced implementation partners will be key to ensure the successful launch, adoption, expansion and advocacy for our suite of products.
What You’ll Do:
- Onboard, Train and Provide Continuous Technical Education and Enablement to Assigned Partners
- Build and Nurture Relationships with Consultants and Leadership at Assigned Partners
- Drive Partner Success and Positive Client Experience by Ensuring Partners Have the Tools and Support to Conduct Successful Client Implementations
- Manage Partner Implementation Pipeline and Track Progress of Client Implementations Conducted by Partners
- Coordinate Cross-functionally and Execute on Partner Strategy
- Track, Meet and Exceed on key Customer Experience and Partner Experience Metrics
- Oversee Quality Assurance of Client Implementations and Partner Consultants Recruitment
- Run weekly calls with key implementation partners to discuss onboarding progress, milestones, feedback, and status of client implementations
- Any other tasks that may be assigned to help the company meet its goals.
What You’ll Bring:
- 2+ years of public accounting experience
- BS degree in Accounting, Finance or related field
- Thorough knowledge of basic accounting procedures and principles
- ACA preferred, or ACA eligible
- Strong client-facing experience preferred
- Highly energetic, positive and enthusiastic team player with strong interpersonal skills and collaborative orientation
- Detail oriented with strong problem-solving and decision making skills
- Self-starter with a high level of initiative and follow-through
- Strong project management skills, and ability to work both independently and collaboratively to coordinate with multiple cross-functional teams to scope, execute, and measure effectiveness of the program
- Excellent communication (written and verbal), interpersonal and consultative skills
- Strong work ethic and integrity
- Ability to work well under tight deadlines and respond to rapidly changing demands
Nice to Haves:
- 1+ years of experience in partner implementation or partner management role
- Experience using Learning Management Systems
- Experience using Customer Success/Experience systems
- Experience using Salesforce
- Strong working knowledge of FloQast as well as experience with implementing FloQast
Partner Implementation Consultant employer: Dormont Manufacturing Co
FloQast is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to grow and thrive. As a Partner Implementation Consultant, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a significant impact on partner success and client experiences. Located in a dynamic setting, FloQast values diversity and encourages innovative thinking, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Implementation Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Implementation Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
