At a Glance
- Tasks: Support sales teams and enhance customer satisfaction through administrative tasks and communication.
- Company: Join a forward-thinking company that values bold ideas and diverse perspectives.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career development opportunities.
- Why this job: Be the vital link between sales and customers, making a real impact in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail; experience in sales admin is a plus.
The predicted salary is between 25353 - 31384 £ per year.
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role
The Assistant, Sales Operations serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will have excellent organizational and communication skills, with the ability to work in a fast-paced, international environment and prioritise competing demands.
Primary Responsibilities
- Customer Support and Communication
- Manage customer inquiries regarding pricing, contract options, invoicing, and access issues
- Provide first-level contact to customers, triaging sales requests and handling general inquiries
- Develop product and service knowledge to effectively respond to customer questions
- Maintain timely and professional communication with customers via email and phone
- Sales Administrative Support
- Process new and renewal orders for digital products including e-journals, books, databases, and reference works
- Support the preparation of sales proposals, quotations, and presentations
- Assist with license agreements using Contract‑Lifecycle‑Management systems
- Create and process sales invoices, handle payment tracking, and resolve billing issues
- Coordinate with internal departments to ensure customer access issues are resolved quickly
- Data Management and Reporting
- Maintain accuracy of customer information in CRM systems (Salesforce)
- Compile business reports for customer usage and holdings
- Run standard and ad‑hoc reports to support business decision making
- Update databases with new and existing deal information
- Ensure compliance with data governance policies and internal processes
- Sales Operations Support
- Assist with market research and prospecting activities for new customers and markets
- Compile prospective customer contact information
- Provide administrative support for sales team meetings and events
- Coordinate with cross‑functional teams to optimise the sales process
- Support the team with travel arrangements, scheduling, and calendar management
- Process Improvement
- Identify opportunities to improve processes and increase operational efficiency
- Assist in developing and implementing new workflows
- Contribute to team projects as required
Qualifications/Education
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred but not required
Experience
- Previous experience in a sales administration or customer service role preferred
- Experience working with CRM systems (Salesforce) is advantageous
- Experience working in a publishing or digital content environment a plus
Skills and Attributes
- Excellent written and verbal communication skills in English; additional language proficiency is a plus
- Strong attention to detail and organisational skills
- Proficiency in Microsoft Office applications, particularly Excel
- Self‑disciplined with ability to prioritise competing demands
- Strong interpersonal skills and ability to work collaboratively in diverse teams
- Problem‑solving mindset and proactive approach to work
- Ability to work in a fast‑paced environment with periods of high workload
- Quick learner with ability to adapt to new systems and processes
Sales Coordinator in Oxford employer: Dormont Manufacturing Co
At Wiley, we foster a vibrant work culture that champions bold ideas and diverse perspectives, making it an exceptional employer for those seeking to make a meaningful impact in the fields of science and learning. Our Sales Coordinator role offers not only competitive salaries but also opportunities for professional growth, collaboration with international teams, and a commitment to employee well-being through inclusive practices and support for personal development. Join us in a dynamic environment where your contributions are valued and innovation is at the forefront of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Coordinator in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
