At a Glance
- Tasks: Provide top-notch customer service and ensure a clean, welcoming gym environment.
- Company: Join Planet Fitness, a leading fitness franchise with a fun, judgement-free culture.
- Benefits: Enjoy medical benefits, a free gym membership, and growth opportunities.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be part of a team that values people, fun, and integrity while promoting health.
- Qualifications: Customer service experience preferred; must be 18+ and able to work overnight shifts.
The predicted salary is between 20000 - 25000 £ per year.
Planet Fitness (NYSE: PLNT) is one of the largest and fastest-growing franchisors and operators of fitness centers, with clubs in all 50 states, Mexico, Canada, Panama, Dominican Republic, and Puerto Rico. Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgement Free Zone.” Planet Fitness has established itself as the premier high-value, low-price provider of fitness clubs in the United States, with over 2,000 clubs and more than 15 million members.
Houston Fitness Partners, a leading independently owned franchisee of Planet Fitness, operates 32 clubs and owns the exclusive development rights for 67 locations in Harris County and the seven contiguous counties. Our Corporate Office and our fitness facilities provide a culture built on our core values:
- People - we genuinely care about our team and members,
- Fun - we enjoy the work,
- Honesty - we lead with integrity,
- Accountability - we own the outcome,
- Drive - we take initiative.
We are in search of an Overnight Member Services Representative with a thumbs-up attitude and a passion for health and fitness.
Position Objective
The Overnight Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience!
Essential Functions
- Greet members/guests as they enter and exit the club with high energy.
- Assist members/guests with questions or concerns as they check-in, sign-up, and help with contact/billing information updates, cancellations, and more.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Resolve member concerns and elevate to a manager as needed.
- Perform prospective member calls and tours, assessing their membership needs.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Characteristics and Qualifications
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Ability to pass a background check.
- Must be punctual, dependable, and can complete job duties without supervision.
- Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
- Basic computer proficiency.
Physical Demands of the Overnight Member Services Representative
- Continual standing and walking throughout the club to accomplish tasks during shift.
- Ability to work 3rd shift (overnight) alone.
- Must be able to lift to 50 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Some bending, twisting, and reaching are required to accomplish tasks.
Benefits
- Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
- 401(k) plan eligible after 12 months of employment.
- Free PF Black Card gym membership.
- Opportunities for growth.
Overnight Member Services Rep (FT) employer: Dormont Manufacturing Co
Houston Fitness Partners, as a franchisee of Planet Fitness, offers an exceptional work environment that prioritises a 'Judgement Free Zone' for both members and employees. With a strong emphasis on core values such as integrity, accountability, and fun, team members enjoy a supportive culture that fosters personal and professional growth. Employees benefit from comprehensive medical, dental, and vision insurance, a 401(k) plan, and a free gym membership, making it an ideal place for those passionate about health and fitness.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Member Services Rep (FT)
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Dormont Manufacturing Co.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Dormont Manufacturing Co is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Dormont Manufacturing Co, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Dormont Manufacturing Co
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Dormont Manufacturing Co.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Dormont Manufacturing Co.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Dormont Manufacturing Co's Clientele
Since it's a full-time gig, understanding the specific clientele Dormont Manufacturing Co caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
