At a Glance
- Tasks: Lead technical support and resolve complex issues for global customers and dealers.
- Company: Join Terex Omagh, a global leader in innovative engineering solutions.
- Benefits: Competitive pay, bonuses, healthcare, 32 holidays, and professional development opportunities.
- Other info: Inclusive culture prioritising safety and personal growth, with opportunities for global travel.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Experience in technical support, strong knowledge of mechanical and electrical systems, and leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Terex Omagh and take on a senior role within our global customer support organisation, operating in a fast‑paced and highly collaborative environment. This is a key technical position offering the opportunity to deepen your expertise across our product range while playing a pivotal role in supporting our global dealer and customer network.
As a Senior Technical Support Engineer, you will act as a recognised technical authority within the organisation, taking ownership of complex, high‑impact technical issues and influencing engineering, quality, and product decisions through structured analysis and expert recommendation. The role is primarily office based, providing senior‑level remote technical support; however, opportunities for global travel are available where required. This includes supporting customers and dealers in the field, as well as contributing to the development, validation, and testing of new and existing products.
Main Duties & Responsibilities
- Operate in a project‑led role with clear ownership of assigned workstreams, managing individual tasks through to completion and taking full accountability for deliverables.
- Provide senior‑level technical support to the Terex Aggregates dealer and customer network via telephone and the MP Helpdesk (CRM), acting as a key technical escalation point where required.
- Lead the troubleshooting and resolution of complex mechanical, electrical, and hydraulic issues, working closely with dealer service teams to drive effective outcomes.
- Collaborate proactively with engineering and quality teams to ensure escalated issues are resolved effectively, feeding structured field data, root cause analysis, and lessons learned into design improvements and quality initiatives.
- Conduct detailed root cause analysis on issues arising from service, warranty, and helpdesk activities, providing clear corrective and preventative actions.
- Develop, review, and validate technical and diagnostic procedures, including the creation and ongoing improvement of standard operating procedures.
- Maintain and continuously improve service reference guides, dealer PDI documentation, and commissioning documentation to ensure accuracy and consistency.
- Perform a key supporting role in the Terex new product development programme (NPPD).
- Provide support to the field service team as required, including worldwide travel.
Senior Candidate Requirements
- Demonstrated success in senior roles within a customer‑facing engineering or technical support environment.
- Extensive knowledge and practical experience across electrical, mechanical, and hydraulic systems.
- Experience operating within complex mechanical and/or electrical engineering environments, with the ability to provide technical leadership and guidance.
- Proven background in the installation, commissioning, and maintenance of heavy plant and machinery.
- Strong knowledge of electrical control systems.
- Ability to lead technical investigations, provide clear recommendations, and influence outcomes across teams.
- Experience with three‑phase electrical control systems, including AC inverters and drive systems.
- Previous experience within the aggregates, crushing, screening & conveying industry.
- Higher‑level qualification in mechanical or electrical engineering (HNC/HND or equivalent).
- Degree‑level education in a relevant engineering discipline.
- Experience mentoring junior engineers, reviewing technical work, or acting as a technical authority within a multi‑disciplinary engineering or support team.
This above description is non‑exhaustive and there may be additional duties in accordance with the role.
Why Join Us
We are a global company. Our culture is defined by our values: Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating sustainably. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward‑looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
We offer competitive rates of pay, Team Member bonus, Westfield healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, on‑site free parking, Perks discount card.
All applicants must demonstrate through their application form how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required. Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex is an equal opportunity employer and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
Senior Technical Support Engineer in Omagh employer: Dormont Manufacturing Co
At Terex Omagh, we pride ourselves on being a global leader in customer support, fostering a collaborative and inclusive work culture that prioritises safety and personal growth. As a Senior Technical Support Engineer, you will not only deepen your technical expertise but also have the opportunity to influence product development while enjoying competitive benefits such as a Team Member bonus, comprehensive healthcare, and professional development through LinkedIn Learning. Join us in making a positive impact and building a better world for future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer in Omagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Support Engineer in Omagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
