Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
In this role you will be an integral part of the Internal Spares Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpretation of customer questions and data and ensuring the Spares Team deliver a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders.
Essential Duties/Principal Responsibilities
- Become competent in the selecting of pump spares accessories.
- Working to gain in depth knowledge of internal sales processes and procedures
- Answering calls on the phone queues and assisting with customer queries.
- Enter customer orders ensuring a high level attention to detail, managing customer expectations.
- Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager.
- Help to maintain all records and procedures where necessary.
- Learn and engage to manage and develop both professionally and personally.
- Comply to all Health and Safety standards at all times ensuring proper reporting when necessary
Key Competencies
- Willingness and drive to learn
- Desire to ask questions and actively listen
- Numerate and have strong problem solving skills.
- Effective communicator
- People skills (approachable, friendly and confident) and a team worker
- Organised and can work to deadlines
- Continuous improvement mindset
- Cross-boundary collaboration Inspiring accountability
Skills/Experience Required
- Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous
- Experience working with bespoke systems (Quote, AS400) is advantageous although not essential
- Educated to Degree Level across any of the STEM (Science, Technology, English & Maths) disciplines is advantageous
- Any technical engineering experience
- Experience within a customer service role dealing with enquiries / orders and or complaints
- Experience of working in a fast paced environment dealing with customers over the telephone.
- Literate in spoken and written English.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Spares Engineer in Nottingham
✨Join Local Manufacturing Groups
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✨Apply Directly Through Company Websites
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Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Dormont Manufacturing Co specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Manufacturing Processes
Before you walk into the interview with Dormont Manufacturing Co, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Dormont Manufacturing Co value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
