At a Glance
- Tasks: Help customers with tracking, billing, and service issues while providing excellent support.
- Company: Join a global logistics leader dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and industry-leading training.
- Other info: Opportunities for promotion from within and a commitment to equality in the workplace.
- Why this job: Make a real difference by supporting customers and growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused attitude; previous experience preferred.
The predicted salary is between 24784 - 24784 £ per year.
Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience. If you like helping people and figuring things out, this is a great place to grow your career.
You can expect:
- Salary of £24,784
- Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
- Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
- Industry-leading training
- Opportunities to progress with our 'promotion from within' policy
Your Tasks:
- 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
- Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
- Owning each case from first contact through resolution, providing clear updates along the way
- Communicating proactively when follow-up or service-impact updates are needed
- Documenting customer interactions, updates, and actions to ensure smooth and consistent service
Your Skills:
- Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
- Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
- Solid problem-solving and time-management abilities
- Previous customer service experience preferred
Ready to take on a role that keeps customers feeling supported and informed? Apply now with your earliest start date.
Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.
How we recruit: UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity. We are committed to providing a workplace free of discrimination, harassment, and retaliation.
Employee Type: Permanent
Customer Service Associate in Nottingham employer: Dormont Manufacturing Co
Join UPS in Nottingham, where we prioritise a supportive work culture that values your contributions and fosters personal growth. As a Customer Service Associate, you'll benefit from competitive pay, comprehensive training, and a clear path for advancement within our global logistics leader. Enjoy perks like discounts at major retailers and attractions, alongside a commitment to equality and a discrimination-free workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
