At a Glance
- Tasks: Manage wholesale accounts and ensure exceptional service from order to delivery.
- Company: Join VF, a leading global apparel and footwear company with iconic brands.
- Benefits: Enjoy 50% discount on products, health initiatives, and generous holiday allowance.
- Other info: Hybrid working model with flexibility to work abroad for 15 days a year.
- Why this job: Be part of a purpose-driven team that values sustainability and active lifestyles.
- Qualifications: Fluent in Italian and English, with strong communication and Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF is looking for an exceptional Account Coordinator fluent in Italian to join our Customer Operations team based in Nottingham, UK.
About VF
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans®, The North Face®, Timberland®, Eastpak®, Napapijri®. At the heart of our journey lies our company‑wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
Let’s Talk about the Role
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
How You Will Make a Difference
As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:
- Understanding and managing Wholesale accounts across several markets in the EMEA region.
- Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
- Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
- Ensuring timely Orderbook conversion, in‑line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
- Interpreting a variety of daily reports as needed by the business.
- Following the end‑to‑end order to shipment process, liaising with our DC to ensure timely shipping.
Skills for Success
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
- You will be a native or fluent speaker in Italian plus English with strong communication skills.
- You will be computer literate with Excel skills and the ability to produce reports.
- You will have the ability to balance responsibilities in a dynamic and fast‑paced environment.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well‑being for all VF associates. When it comes to benefits, we’re the total package:
- A supportive feedback‑based culture where respect and integrity guide us in what we do.
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
- Be part of an iconic lifestyle brand in a multi‑brand, multi‑countries organization.
- 50% employee discount on all VF brands both in store and online.
- Subsidised canteen and break out areas offering complimentary hot drinks.
- Health Shield membership and access to numerous health and well‑being initiatives.
- Employee Assistance Program, offering access to free services such as Mental Health and well‑being support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
- 12% contributory smart pension scheme (8% on us, 4% from you).
- Cycle to work scheme.
- Free secure onsite parking and discounts with local public transport.
Free to Be, Inclusion & Diversity
As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you!
Account Coordinator - Italian Speaking - Fixed Term in Nottingham employer: Dormont Manufacturing Co
VF is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive feedback-based culture and a diverse international environment. With comprehensive benefits including a generous employee discount, health initiatives, and a commitment to inclusion and diversity, working as an Account Coordinator in Nottingham provides a unique opportunity to be part of a purpose-driven company that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator - Italian Speaking - Fixed Term in Nottingham
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
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How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
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✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
