At a Glance
- Tasks: Serve customers, recommend products, and perform basic vehicle services.
- Company: Join Bridgestone, a leader in tire and auto service with over 22,000 teammates.
- Benefits: Enjoy medical, dental, vision, paid vacation, flexible schedules, and on-demand pay.
- Other info: Be part of a diverse team committed to community involvement and professional development.
- Why this job: Kickstart your career with hands-on training and growth opportunities in a dynamic environment.
- Qualifications: High school diploma, valid driver's license, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve.
Job Category: Retail
Position Summary
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
Pay Range: $18.40 - $27.49
Responsibilities
- Hybrid Role: Customer service, sales, customer issue resolution - 75%.
- Basic vehicle service tasks, oil, tires, fluids - 25%.
- Store operations, opening/closing, inventory, displays - as needed basis.
- Growth and career development role.
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Learn all aspects of store operations and flex between front/back shop tasks.
Minimum Qualifications
- High School Diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Preferred Qualifications
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
- Previous consumer retail sales experience.
- Previous automotive experience a plus.
- Previous management/supervisory experience a plus.
Our Crew Knows Benefits
- Medical, Dental and Vision – Starting day 1 for all our teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On demand pay (daily pay) program available.
Our Values Give Back to You
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Sales and Service Technician in Norwich employer: Dormont Manufacturing Co
Bridgestone Retail Operations (BSRO) is an exceptional employer that prioritises the growth and well-being of its teammates. With a strong commitment to professional development, competitive benefits including medical coverage from day one, flexible work schedules, and a vibrant, inclusive work culture, BSRO empowers employees to thrive in their careers while contributing to the community. Join us in a dynamic environment where your contributions are valued, and you can truly make a difference in serving society with superior quality.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Technician in Norwich
✨Get Visible in Your Community
Retail hiring often happens locally, so don’t hesitate to stroll into shops like Dormont Manufacturing Co with your CV in hand. Engage with the staff—show them your enthusiasm and ask about any openings. It’s all about making a memorable impression, so don’t shy away from being friendly!
✨Join Retail Job Fairs
Local job fairs are a goldmine for entry-level retail positions. Keep an eye out for events in your area where Dormont Manufacturing Co might have a booth. This allows us to chat directly with hiring managers and get the inside scoop on what they're looking for!
✨Leverage Your Social Networks
Utilise social media platforms to let your friends and family know you're on the hunt for an entry-level retail gig. You’d be amazed at how many opportunities come from a simple post. Ask if anyone’s heard about openings at Dormont Manufacturing Co or similar spots—it’s all about tapping into your network!
✨Look for Seasonal Opportunities
Retail often ramps up staffing during holiday seasons, so keep an eye out for temporary positions. Get in touch with Dormont Manufacturing Co around times like Christmas or Black Friday. Applying for seasonal roles can sometimes lead to permanent positions if you impress!
We think you need these skills to ace Sales and Service Technician in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills:In retail, it's all about the customer experience! Make sure your CV highlights any previous customer service roles or relevant experiences. Whether it's a part-time gig or volunteering, include instances where you’ve gone above and beyond for customers to showcase your people skills.
Keep It Clear and Concise:Retail hiring managers sift through tons of applications, so get straight to the point. Tailor your CV to include key information like your availability and any retail experience, but make it easy to read. Bullet points and a tidy layout can make all the difference for those first impressions!
Craft a Friendly Cover Letter:Since this is an entry-level position, let your enthusiasm shine through in your cover letter! Mention why you're excited about working at Dormont Manufacturing Co specifically—people love to see a genuine connection. Talk about your willingness to learn and how you're ready to take on the challenges of retail.
Research and Refer to Retail Trends:Showing knowledge of the retail industry can set you apart! Briefly mention some current retail trends or issues in your application to demonstrate your interest and understanding of the market. It’ll show that you’re not just any applicant but someone who genuinely cares about the brand and its customers.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
In the retail world, customer service is king! Get ready to share your experiences dealing with customers, whether it’s from previous jobs or volunteering. Think about examples where you handled tough situations or went the extra mile, as employers like Dormont Manufacturing Co want to see that you’ve got the people skills to keep their customers happy.
✨Know Your Products Inside Out
Before heading to your interview at Dormont Manufacturing Co, take a deep dive into their product range. If you have a particular brand or category you're passionate about, bring that enthusiasm to the conversation. Familiarising yourself with their values and bestsellers can really set you apart as someone who's not just looking for any job, but is genuinely interested in retail.
✨Dress the Part – Retail Style
For an entry-level role in retail, your appearance can say a lot about your understanding of the industry. Dress smart but relatable—think about what you'd wear on the shop floor. Showing that you understand the brand image of Dormont Manufacturing Co through your style can give you an edge right from the get-go.
✨Demonstrate Your Team Spirit
Retail is all about teamwork! Be prepared to discuss how you can contribute to a positive team environment at Dormont Manufacturing Co. Having stories that illustrate how you've worked well with others, whether in school projects or group activities, can showcase your collaborative spirit, which is crucial for an entry-level position.
