A trusted partner at nearly three million commercial customer locations, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive solutions, data‑driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
IT Operation Analyst
Responsibilities
- Provide 2nd level IT support to end users
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root‑cause analysis on problems
- Use remote control software and provide onsite and remote support
- Conduct regular interaction with IT users using basic customer service skills and communication skills
- Work collaboratively with project team members and other support functions on activities related to IT
- Liaise with partners and vendors on IT related user support
- Conform with ITIL processes and ensure that all incidents are addressed efficiently and proper system logging is maintained
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Attend end‑user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required
Qualifications
- Preferably a degree in Computer Sciences or Informatics
- At least 2 years of IT experience in a technical customer support role
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably ServiceNow)
- Strong customer focus, service and problem‑solving skills
Benefits
- Working in a dynamic, cooperative and global environment
- Personal and professional growth opportunities and intensive training on the job
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
