At a Glance
- Tasks: Lead the commercial and technical operations of our service business in Great Britain.
- Company: Join Uniphar Medtech, a leader in medical technology services.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Exciting opportunity for growth in a fast-paced environment.
- Why this job: Shape the future of healthcare services while leading a dynamic team.
- Qualifications: Experience in medical device servicing and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end‑to‑end technical service operations. The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.
Key Responsibilities
- Strategic & Commercial Leadership
- Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
- Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities.
- Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long‑term revenue.
- Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
- Operational & Technical Leadership
- Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
- Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB.
- Ensure effective workforce planning, field‑service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
- Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
- Governance, Quality & Compliance
- Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards.
- Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems.
- Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
- Customer & Stakeholder Engagement
- Serve as a senior customer‑facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
- Support the sales team with advanced technical expertise, collaborating in pre‑sales activities, product demonstrations, and solution development.
- Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long‑term customer confidence.
Role Requirements
- RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered.
- Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field based technical support.
- Demonstrated experience in leading or developing technical or field service teams.
- Strong IT proficiency; IT‑related qualifications or experience supporting medical IT systems will be an advantage.
- Full UK driving licence & eligibility to work in the United Kingdom.
- Excellent leadership, communication skills, customer engagement, and problem‑solving skills, with the ability to influence at senior levels.
Service Commercial and Technical Operations Manager - UK in Northampton employer: Dormont Manufacturing Co
Uniphar Medtech is an exceptional employer, offering a dynamic work environment in Northampton where innovation meets operational excellence. With a strong focus on employee growth and development, the company provides comprehensive training and leadership opportunities within a collaborative team of skilled engineers. The culture prioritises customer satisfaction and continuous improvement, making it a rewarding place for professionals seeking to make a meaningful impact in the medical technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Commercial and Technical Operations Manager - UK in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in service operations and technical leadership. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the right choice for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Commercial and Technical Operations Manager - UK in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Service Commercial and Technical Operations Manager. Highlight your leadership experience and any relevant technical expertise to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at Uniphar Medtech. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. Did you lead a project that improved service delivery? Share those numbers! We love seeing how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and clinical engineering. Understand the key responsibilities of the role, especially around service performance and contract management. Being able to discuss specific examples from your experience will show that you're not just familiar with the industry but also ready to lead.
✨Showcase Leadership Skills
Prepare to talk about your experience in leading technical teams. Think of examples where you've successfully managed projects or improved team performance. Highlight your ability to motivate and develop others, as this role requires strong leadership to ensure operational excellence.
✨Understand the Business
Familiarise yourself with Uniphar Medtech’s commercial objectives and how the service department fits into the bigger picture. Be ready to discuss how you can contribute to revenue generation and market expansion. This shows that you’re not just thinking about the role but also about the company’s success.
✨Engage with Stakeholders
Think about how you would build relationships with healthcare providers and procurement bodies. Prepare to discuss your approach to customer engagement and problem-solving, especially in high-pressure situations. Demonstrating your ability to handle escalated issues will be crucial for this role.
