At a Glance
- Tasks: Resolve customer issues, enhance their experience, and build strong relationships.
- Company: Diversey – A Solenis Company, committed to innovation in cleaning and hygiene.
- Benefits: Competitive pay, comprehensive benefits, and growth opportunities.
- Other info: Dynamic work environment with a focus on professional development.
- Why this job: Join a world-class team and tackle complex challenges in customer service.
- Qualifications: High school diploma and 4+ years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
Position Summary
A Customer Service Rep serves as a more experienced and knowledgeable point of contact for customers. Their overview and overall purpose involve:
- Advanced Issue Resolution
- Process improvement
- Customer Service Management
The purpose of CSRs is to provide service, contribute to continuous improvement efforts, and cultivate strong relationships with customers to drive satisfaction and loyalty.
Key Responsibilities
- Handle customer complaints or issues related to sales and ensure prompt resolution.
- Develop and maintain strong relationships with customers through regular communication.
- Anticipate customer needs and proactively offer solutions or suggestions to enhance their experience.
- Personalise interactions to make customers feel valued and appreciated.
- Monitor customer accounts for any changes or issues and take proactive steps to address them.
- Identify opportunities to optimise customer accounts and maximise sales potential.
- Handle escalated issues and resolve complex problems effectively.
- Collaborate with other departments to address customer concerns and improve processes.
- Provide feedback to management regarding areas for improvement.
- Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).
- Continuously enhance skills and knowledge through training, workshops, or professional development opportunities.
- Support the sales team by answering inquiries, providing information, and assisting with order processing.
- Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
Qualifications
- High School diploma or equivalent.
- 4+ years Customer Service Experience (internal/external).
- Advanced problem-solving abilities to handle complex customer issues.
- Experienced in using MS Word, Excel, Internet applications including email; ERP systems (SAP/JDE/AS400) is beneficial but training will be provided.
- Fluent in English with strong written and verbal communication skills.
Other skills needed
- Strong decision-making skills.
- Ability to adapt to changing situations and handle ambiguity.
- Ability to listen to others and understand their needs.
- Effective communication and time management skills.
- Willingness to collaborate with colleagues across departments to address customer needs and improve service quality.
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you.
At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Diversey - Solenis is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.
Customer Service Representative 9 MFTC in Northampton employer: Dormont Manufacturing Co
Diversey – A Solenis Company is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to innovation in cleaning and hygiene technologies, the company fosters a collaborative work culture where Customer Service Representatives can thrive through continuous training and professional growth opportunities. Located in a dynamic industry, Diversey offers competitive compensation and comprehensive benefits, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative 9 MFTC in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative 9 MFTC in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
