At a Glance
- Tasks: Provide Tier III technical support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a forward-thinking company focused on enhancing user experiences.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to lead projects and train others.
- Why this job: Be a catalyst for change and make a real impact in IT support.
- Qualifications: Experience in Tier III support and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
As an IT Support Technician – Tier 3 at OsecoElfab, you will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands‑on approach to providing technical support for client‑side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.
Responsibilities
- Provide Tier III technical support across multiple departments.
- Perform both basic and more advanced troubleshooting to resolve IT‑related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network‑related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross‑functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company’s helpdesk system.
Required Knowledge, Skills and Abilities
- Proven experience in a Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem‑solving skills.
Preferred Knowledge, Skills and Abilities
- Proficiency with imaging solutions.
- Proficiency with Active Directory, including managing domain trusts.
- Strong troubleshooting and diagnostic abilities to handle issues from Tier II to Tier III support.
- Experience with wireless networking technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Ability to work both independently and as part of a team.
- Strong organizational and time management skills to meet deadlines and complete tasks efficiently.
- Excellent verbal and written communication skills.
- Flexibility to adapt to changing technologies and priorities.
- Project leadership experience.
- Proficiency in using tools like SharePoint and virtualization platforms (VMware).
- Ability to handle Tier I support and elevate or resolve more complex issues from Tier II to Tier III.
Education and Certification Qualifications
- A bachelor’s degree is not required but would be a plus.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or VMware certification are preferred.
Tier III Support Technician in North Shields employer: Dormont Manufacturing Co
At OsecoElfab, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Tier III Support Technician, you will not only enhance your technical skills but also have ample opportunities for professional growth through hands-on project leadership and cross-departmental collaboration. Our commitment to employee development, coupled with a supportive environment and the chance to implement cutting-edge digital solutions, makes OsecoElfab a rewarding place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Tier III Support Technician in North Shields
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tier III Support Technician in North Shields
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
