At a Glance
- Tasks: Provide second-line support and resolve client incidents on the FNZ Figaro platform.
- Company: Join Dormont Manufacturing Co, a leader in customer service excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic environment with a commitment to professional development.
- Why this job: Be part of a team focused on continuous improvement and high-quality client support.
- Qualifications: Degree-qualified with strong analytical skills and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
Dormont Manufacturing Co is looking for a Product Support Analyst to join their Customer Service Centre in Newcastle upon Tyne. This hybrid role involves providing second-line production support to clients using the FNZ Figaro platform, investigating and resolving client incidents.
The ideal candidate will be degree-qualified, possess strong analytical skills, and be comfortable working in a collaborative environment.
Key responsibilities include:
- Managing incidents
- Engaging with stakeholders
- Ensuring service outcomes are met
Join a team dedicated to continuous improvement and high-quality client support.
Platform Production Support Analyst (Hybrid) in Newcastle upon Tyne employer: Dormont Manufacturing Co
Dormont Manufacturing Co is an excellent employer that fosters a collaborative and supportive work culture in the heart of Newcastle upon Tyne. Employees benefit from a hybrid working model, opportunities for professional growth, and a commitment to continuous improvement, making it a rewarding environment for those looking to make a meaningful impact in client support.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Production Support Analyst (Hybrid) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Dormont Manufacturing Co on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your analytical skills. Think of real-life examples where you've solved problems or improved processes. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your commitment to client satisfaction and how you’ve gone above and beyond to resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Platform Production Support Analyst (Hybrid) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your analytical skills and any relevant experience with production support. We want to see how you can contribute to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Product Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Collaborative Spirit:Since this role involves working closely with stakeholders, let us know about your teamwork experiences. We love candidates who thrive in collaborative environments, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the FNZ Figaro Platform
Make sure you familiarise yourself with the FNZ Figaro platform before the interview. Understanding its functionalities and common issues will help you demonstrate your analytical skills and show that you're ready to tackle client incidents effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Be ready to discuss specific incidents where you managed to investigate and resolve problems, as this will highlight your ability to provide second-line support.
✨Engage with Stakeholders
Since the role involves engaging with stakeholders, think about times when you've collaborated with others to achieve a goal. Be prepared to discuss how you communicate effectively and ensure service outcomes are met, as this is crucial for the team’s success.
✨Emphasise Continuous Improvement
Dormont Manufacturing Co values continuous improvement, so come armed with ideas on how you can contribute to enhancing client support. Share any experiences where you’ve implemented changes that led to better service outcomes, showing your commitment to high-quality support.
