At a Glance
- Tasks: Lead operational excellence and transformation for a diverse client portfolio in media management.
- Company: Join WPP Media, a leader in innovative media solutions with a collaborative culture.
- Benefits: Enjoy competitive pay, comprehensive health benefits, generous time off, and mental health support.
- Other info: Hybrid role with opportunities for professional growth and a supportive work environment.
- Why this job: Make a real impact by driving efficiency and quality improvements for top clients.
- Qualifications: 8+ years in media operations with strong leadership and project management skills.
The predicted salary is between 80000 - 100000 £ per year.
Role Summary and Impact
The Vice President (VP), Practice Operations is a senior leadership role within Media Management & Delivery (MM & D), responsible for driving operational excellence and transformation across a defined portfolio of clients. Reporting to the SVP, the VP translates strategy into action—embedding consistent, scalable, high-performance ways of working across client teams. The role leads the delivery of operational transformation, improving quality, efficiency, and performance while unlocking greater value for clients and the business. As a senior partner to client and agency stakeholders, the VP drives the adoption of new capabilities, delivery models, and technologies. The VP is central to embedding the Operational Excellence by Design vision—ensuring governance, accountability, and consistency are built into how we operate, not added as an afterthought.
Key Responsibilities
- Strategic & Commercial Growth: Implement and manage practice value propositions and go‑to‑market strategies for the assigned client portfolio, ensuring alignment with the overall MM & D strategy. Drive collaboration between Practices and Delivery teams to ensure seamless, high‑quality service and outcomes for clients. Manage the adoption of the GOC/offshoring model within client teams, ensuring effective execution and maximizing the value of global talent.
- Operational Excellence & Transformation: Execute the operational and transformational plans set by the SVP within the client portfolio, driving efficiency and quality improvements. Implement and oversee established frameworks for operational maturity, quality, goal setting (OKRs), and performance tracking (KPIs) for accounts. Manage process excellence initiatives, including compliance, auditing, and client onboarding, for the portfolio.
- Craft & Capability Development: Work closely with Practice leads to ensure adoption of craft excellence and pioneering methods within client delivery teams. Champion the use of innovative plans, tools, and strategic vision provided by the Practices function to drive superior client results.
- Technology & Innovation: Drive the adoption of key technologies and operational tools within teams and client accounts. Act as a champion for WPP’s Open infrastructure, identifying use cases and supporting the cultural change required for effective implementation. Surface operational challenges and opportunities for process improvement and automation within the portfolio.
- Leadership & People Management: Manage and mentor a team of operational professionals, fostering a culture of innovation, accountability, and continuous improvement. Drive cross‑functional initiatives through effective project management and collaboration, ensuring focus and proactive problem‑solving.
- Client & Stakeholder Influence: Act as a key operational contact and trusted advisor for senior stakeholders on the client portfolio. Partner with agency and client leads to drive the adoption of new operational capabilities and ways of working. Ensure all operational efforts focus on delivering exceptional client outcomes and satisfaction.
Skills and Experience
- Team Leadership: Proven experience (typically 8+ years) in media operations, with a strong track record of managing, motivating, and developing high‑performing teams.
- Operational & Commercial Acumen: Strong understanding of implementing value propositions and identifying commercial opportunities within a client portfolio. Experience with operational forecasting and resource management.
- Project & Change Management: Proven ability to manage large‑scale projects, process improvements, and transformation initiatives from planning through to execution.
- Craft & Domain Expertise: Broad understanding across multiple media practices (e.g., Search, Social, Programmatic) and how to apply operational best practices to drive performance.
- Client & Stakeholder Management: Demonstrated success in building strong relationships with senior client stakeholders and internal partners, acting as a trusted operational advisor.
- Collaboration & Influence: A highly collaborative leader adept at working within a matrixed organization, able to drive results through partnership and clear communication.
- Problem‑Solving: A creative and analytical problem‑solver who can connect strategic goals with detailed execution plans and measurable outcomes.
Measures of Success
- Within 6 Months: Develop deep understanding of the assigned client portfolio’s operational challenges and opportunities; establish strong relationships with key client and internal stakeholders; begin implementing initial improvements based on the MM & D operational roadmap.
- Within 12 Months: Demonstrate measurable improvements in operational efficiency, quality, and compliance across the client portfolio; receive positive feedback from clients and internal teams on impact; successfully manage the team to deliver against their OKRs and contribute to a culture of excellence.
Benefits
WPP Media offers a comprehensive benefits package reflecting the commitment to employee well‑being and growth, including competitive medical, group retirement plans, vision, and dental insurance; significant paid time off; preferential partner discounts; and employee mental health awareness days.
Equal Opportunity Statement
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we’re together, fostering creativity, collaboration, and connection in this open and supportive environment.
Additional Information
This is a UK‑based role and requires individuals to have the right to work in this location. The role is hybrid, with teams in the office around four days a week. Employees can discuss accommodations or flexibility during the interview process. Benefits may vary by office/country.
MM&D Operations, VP (Parental Leave Cover) employer: Dormont Manufacturing Co
WPP Media is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including competitive medical and retirement plans, significant paid time off, and mental health awareness days. With a collaborative and innovative work culture, employees are encouraged to drive operational excellence and transformation while enjoying the flexibility of a hybrid work environment in the UK. This role not only provides the opportunity to lead high-performing teams but also to make a meaningful impact on client outcomes and business success.
StudySmarter Expert Advice🤫
We think this is how you could land MM&D Operations, VP (Parental Leave Cover)
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Dormont Manufacturing Co. Make it personal – we want to get to know you!
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How to prepare for a job interview at Dormont Manufacturing Co
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Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Dormont Manufacturing Co, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for Dormont Manufacturing Co could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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