Senior Technician in Milton Keynes

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As a Senior Insurance Technician, you will play a meaningful role within our Business Services team, supporting the delivery of high‑quality technical and administrative services for our growing client base. Serving as a trusted contact for London‑based teams and internal partners, you will take ownership of complex technical processes. You will ensure data and documentation are accurate and maintain strict compliance standards. You will also contribute to the development of guidelines and play a key role in mentoring and supporting junior colleagues. This will help strengthen technical capability across the department.

What You’ll Be Doing

In this role, you will be responsible for managing sophisticated technical tasks and providing reliable support across multiple business units. Your work will directly contribute to service excellence and operational efficiency. Your responsibilities will include:

• Handling sophisticated technical administration tasks with accuracy and attention to detail.
• Reviewing, validating, and approving technical data submissions in line with company standards.
• Preparing and auditing technical reports, statements, and reconciliations.
• Leading all aspects of data entry, credit control activity, and resolving any outstanding issues.
• Providing timely and accurate management information to internal partners.
• Ensuring all records and transactions align within internal controls and regulatory requirements.
• Acting as a key escalation point for internal teams, brokers, clients, and external partners.
• Supporting and mentoring junior colleagues to build broader team capability.
• Contributing to continuous improvement initiatives across systems and workflow processes.

Who We’re Looking For

We are looking for an experienced technical professional with a strong understanding of insurance operations and the mechanisms involved in the London Market. You will assume responsibility for complex work, demonstrate strong analytical and problem‑solving skills, and maintain exceptionally high standards. You will bring:

• Extensive experience in technical administration or accounting within insurance or financial services.
• Strong knowledge of London Market processes, systems, and technical requirements.
• Proven ability to review, audit, and quality‑check complex work for accuracy and compliance.
• Excellent organisational skills and capability for working effectively under pressure.
• Strong communication skills, capable of building relationships and influencing colleagues at all levels.
• High attention to detail and a methodical approach to solving problems.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A collaborative mindset with the ability to mentor and support less experienced team members.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C or above.
• A‑Levels (Grade A–C) or equivalent.
• Progression towards professional qualifications is beneficial but not required.

What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.