People Operations Senior Associate in Milton Keynes

We are looking for an experienced and customer‑focused Senior Associate to join our People Operations team. In this role you will deliver high‑quality HR operational support within a shared services environment, ensuring employees and managers receive accurate, timely, and employee‑centric support across the full employee lifecycle. You will manage processes such as onboarding, employee data management, payroll coordination, off‑boarding, and employee queries, while also acting as a first point of escalation for more complex operational matters. Additionally, you will provide day‑to‑day coaching and support to Associates, driving operational excellence and a positive employee experience.

Key Responsibilities

• Deliver HR services in line with established SLAs, processes, and service standards.
• Manage employee lifecycle transactions including onboarding, contractual changes, and off‑boarding activities.
• Maintain accurate employee records and HR documentation within HR systems.
• Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.
• Act as a first point of escalation for complex HR operational queries and issues.
• Prepare and validate payroll inputs, ensuring timely and accurate processing.
• Run standard HR data reports and support audit or compliance activities where required.
• Provide first‑line support on routine HR policies, payroll, and benefits queries, escalating more complex employee relations matters appropriately.
• Support the administration of local benefits programmes where applicable.
• Identify opportunities for continuous improvement across People Operations processes and employee experience.
• Coach and support People Operations Associates, helping drive day‑to‑day operational excellence and development.
• Build strong working relationships with stakeholders and People team colleagues across the business.
• Support wider HR projects and operational initiatives as required.

Essential Requirements

• 5+ years of HR operations, shared services or HR administration experience.
• Strong understanding of HR policies, procedures, and employee lifecycle processes.
• Experience working within HR systems, HCM platforms, or workflow/ticketing systems.
• Experience managing or coaching others against operational KPIs or service standards.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong problem‑solving capability and ability to apply sound judgement in a fast‑paced environment.
• Business English proficiency.

Highly Desirable

• HR qualification or studies.
• Experience within a shared services or global HR operations environment.
• Exposure to employee relations triage or payroll administration processes.
• Experience supporting continuous improvement or operational transformation initiatives.

Benefits

BSI offers a competitive total reward package, an independent and varied role in an international environment, flexible working hours, and ongoing training and development.

Equal Opportunity Statement

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.