At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Work full-time with opportunities for professional development and a supportive workplace.
- Why this job: Be part of a team that values diversity and supports your career growth.
- Qualifications: Customer service experience and strong communication skills are a plus.
Santander Consumer Finance is one of the UK’s leading motor finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customer's car. Typical daily tasks will include:
- Processing incoming post, fines and email enquiries
- V5 management
- Parking permits
- Travel abroad documentation
- Invoice processing to ensure compliance with UK regulation
- Maintaining accurate records and providing support to our customers and internal teams/other areas of the business
- Assisting with the arrangement of the collection of the car and the end of contract billing
This role is based full time on site. The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office.
Responsibilities:
- Monitoring departmental emails and ensuring all are actioned and responded to in a timely and efficient manner
- Answering calls received and dealing with enquiries
- Ensuring that accurate records are maintained using a combination of fleet systems
- Carrying out a variety of fleet operational activities
- Producing reports and management information
- Managing customer enquiries
- Supporting the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
- Competent filing and organisation
- Handling of company parking and traffic fines
- Ensuring KPI’s are on track
- Attending court to sign statutory declarations or supporting justice summons
- Updating and maintaining client contacts for appropriate processes
- Preparation of invoices and paperwork
- Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
- Sending and maintaining monthly reporting requirements adhering to KPI’s
- Updating and maintaining spreadsheets
- Assisting with the processing of payments
- Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
- Preparing end of contract billing
Qualifications:
- Previous collections experience (preferred not essential)
- Customer services experience
- Strong negotiation skills
- An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
- A confident telephone manner
- Attention to detail as well as sound numeracy skills
- Ability to work under pressure
- Confidence in decision making
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- A persuasive, persistent and self-motivated attitude
Benefits:
- Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other information:
The hours for this post are 09:00-17:00 across Monday to Friday. The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered).
Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Fleet Operations Executive (12 Month FTC) in Milton Keynes employer: Dormont Manufacturing Co
Santander Consumer Finance is an exceptional employer, offering a supportive and inclusive work environment in Newport Pagnell & Milton Keynes. With competitive salaries, generous holiday allowances, and a strong focus on employee development, we empower our team members to thrive while ensuring they feel valued and respected. Join us to be part of a company that prioritises diversity and fosters a culture of collaboration and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Operations Executive (12 Month FTC) in Milton Keynes
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Fleet Operations Executive (12 Month FTC) in Milton Keynes
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Fleet Operations Executive (12 Month FTC) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Dormont Manufacturing Co. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Dormont Manufacturing Co and demonstrate your readiness to engage with their systems right away.
