At a Glance
- Tasks: Provide technical support and training for electrical design software and hardware.
- Company: Join a dynamic team at Trimble, known for innovation and collaboration.
- Benefits: Enjoy a supportive work culture with social events and career growth opportunities.
- Other info: Embrace a values-driven environment where your ideas can shape the future.
- Why this job: Make a real impact while working with cutting-edge technology and a talented team.
- Qualifications: Experience in electrical design is a plus; training provided for the right candidate.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide? Are you looking for a job in which you will be given a lot of responsibility? Then look no further. For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department.
Working alongside other electrical engineers and assisting clients with their technical queries, our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2nd line support role.
We also like to let our hair down and encourage team members to attend social events arranged throughout the year; that old adage of ‘work hard – play hard’ is very much in play at Trimble.
What you will do
- Assisting the Client Services Manager in the ‘support’ function of the business providing a broad range of support services for customers.
- Ensure all customers receive, and benefit from, a quality support service.
- Answer incoming support calls courteously and within defined timescales as and when required.
- Provide problem solving service for customers relating to electrical design calculations.
- Complete customer support tickets on the CRM database.
- Complete defect tickets on the CRM database.
- Provide high level technical support to customers.
- Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
- Help maintain the list of defects and enhancements.
- Help find the root cause of defects as they are found.
- Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
- Provide technical support to the Sales Team as required.
- Help maintain the list of future enhancements.
- Provide technical support to other members of the support team, including knowledge transfer.
- Test new versions of software as necessary.
- Assist with the production of user documentation, manuals & help files as necessary.
- Liaise with development to achieve set goals.
Qualifications
- Experience in electrical design and calculations would be an advantage in this role.
- Having Revit or AutoCAD knowledge is an advantage.
- Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
Training
Full training on supported applications will be given.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Electrical Software Support Engineer in Milton Keynes employer: Dormont Manufacturing Co
Trimble is an exceptional employer that prioritises a vibrant work culture where collaboration and innovation thrive. With a strong emphasis on employee growth, you will have the opportunity to develop your skills while working closely with a talented technical team across Europe and beyond. The company also values work-life balance, encouraging participation in social events that embody the spirit of 'work hard – play hard'.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Software Support Engineer in Milton Keynes
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Electrical Software Support Engineer in Milton Keynes
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Dormont Manufacturing Co.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Dormont Manufacturing Co and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Dormont Manufacturing Co uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
