At a Glance
- Tasks: Assist customers with queries and provide outstanding service through inbound calls.
- Company: Join a dynamic team at TSYS Managed Services in Milton Keynes.
- Benefits: Enjoy 29 days holiday, pension scheme, and free tea and coffee.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Prior customer support experience and excellent communication skills required.
The predicted salary is between 21091 - 21091 £ per year.
TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location. As a customer service advisor, you will have passion for helping customers and get a positive buzz from providing outstanding service. Working 40 hours a week across various shift patterns between 6am – 11pm or 7am-8pm Monday – Sunday with a yearly salary of £21,091. If you love to help others and can excel within customer services then we’ve got the job for you!
What you’ll do:
- Take inbound calls to assist customers with a number of different queries
- Processing card payments
- Building and maintaining customer relationships
- Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary
- Keeping up to date with policy changes through the use of internal systems and training
- Raising and potential problems with management and the appropriate teams
Who you are:
- You have prior customer support experience - within a customer focused role either in a contact centre or face to face environment (minimum 6 months)
- You’re passionate about customer services and have a can do enthusiastic work ethic
- Excellent listening skills
- Polite and clear verbal communication skills
- Good IT and Computer skills
We’ll give you some bonus points for:
- Experience in working towards and achieving individual and team targets
- Knowledge of financial service and/or credit card services
- Contact centre experience
Benefits:
- 29 days holiday, including bank holidays (With the option to buy/sell up to 5 days)
- Peoples Pension scheme
- On-site canteen
- MediCash Plan (On completion of 4 month service)
- Cycle to work Scheme (On completion of 6 month service)
- Free tea and coffee
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Customer Service Representative in Milton Keynes employer: Dormont Manufacturing Co
At TSYS Managed Services in Milton Keynes, we pride ourselves on fostering a vibrant work culture that values customer service excellence and employee growth. With competitive benefits such as 29 days of holiday, a supportive pension scheme, and opportunities for professional development, we empower our Customer Service Advisors to thrive in their roles while enjoying a fulfilling work-life balance. Join us to be part of a team that celebrates diversity and is committed to making a positive impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
