Military Talent Scheme

Purpose of the role: To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities:

• Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank’s operations.
• Collaboration with internal stakeholders (including business leaders, project managers and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank’s objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues’ delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for workforce.

Analyst Expectations:

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• For an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

We are seeking highly motivated professionals, with an enthusiasm for self-directed learning and development and a genuine interest in a career in Financial Services. Our aim is to provide a platform on which to hone skills and abilities and highlight the breadth of transferable skills.

Key skills required for this role include:

• Ability to lead or support projects and deliver change initiatives effectively.
• Effective stakeholder engagement and influencing skills, with the ability to build relationships and achieve outcomes at senior levels.
• Problem-solving capabilities, with a focus on practical solutions and continuous improvement.
• Change and Transformation including Agile Methodology and adherence to change delivery controls.
• Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.

Some other highly valued skills may include:

• Good communication skills.
• Presentation skills, ability to present data to a wide set of stakeholders.
• Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills, and interaction with a diverse range of stakeholders, as well as job-specific technical skills.

Opportunity is available across the UK aligned to our strategic sites: London, Glasgow, Manchester, Knutsford, Northampton, and Sunderland.

The Military Talent Scheme (MTS) for Service Leavers aims to support the transition into the civilian workplace, by providing a 7- or 12-week unpaid placement. Our newer placement format of 7 weeks has been aligned to a business area that is actively recruiting. At the end of the placement, there will be the opportunity to move into a paid role, performance dependent. Our traditional 12-week placements are in a team that may not be recruiting but allow the flexibility of locating and exploring multiple opportunities across the bank. The MTS placement will broaden knowledge of the Financial Services industry, develop an understanding of the corporate environment, leverage skills and gain sector experience by undertaking a role as part of an established team, provide support from an ex-military buddy/mentor throughout placement and facilitate a bespoke CV and interview skills workshop ahead of being aligned to a placement.

Accountabilities:

• Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met.
• Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget.
• Management of project risks, ensuring that risk, assumptions, issues, and dependencies are identified, assessed, and mitigated, as necessary.
• Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations:

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments.
• They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc) to solve problems creatively and effectively.
• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.