At a Glance
- Tasks: Manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio.
- Company: Join Avanade, a leader in Microsoft cloud solutions with a focus on customer success.
- Benefits: Competitive salary, professional development, and opportunities for growth in a dynamic environment.
- Other info: Collaborative culture with a focus on innovation and customer advocacy.
- Why this job: Be the key partner for customers, driving their success and satisfaction with Microsoft cloud services.
- Qualifications: 3+ years in customer success or account management, with strong knowledge of Microsoft cloud platforms.
The predicted salary is between 50000 - 70000 £ per year.
Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider (CSP) portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high-touch, post-sale success partner for CSP customers.
As a CSM, you will own the customer success motion for a portfolio of CSP customers. You will work across Avanade sales, delivery, and Microsoft teams to ensure customers realize value from their Microsoft investments, increase cloud adoption, and identify opportunities for growth. Together we do what matters.
What you will do
- Serve as a point of contact for CSP customers post-sale
- Assist with onboarding, adoption, and ongoing success across Microsoft cloud services
- Develop and execute customer success plans aligned to business outcomes
- Monitor customer health, usage, and satisfaction to proactively address risks
- Identify upsell, cross-sell, and renewal opportunities in collaboration with sales teams
- Coordinate support, escalation, and issue resolution across Avanade and Microsoft
- Conduct regular customer reviews to demonstrate value and progress against goals
- Advocate for the customer internally, ensuring alignment across delivery and support teams
- Maintain accurate customer data, success metrics, and forecasting
- Support renewals and retention efforts within the CSP lifecycle
Key Performance Indicators
- Increase CSP recurring revenue
- Maintain 75%+ CSP renewal attainment
- Unlock licensing opportunities
- Conduct quarterly customer education – workshops & webinars
Qualifications
- 3+ years experience in customer success, account management, or service delivery
- Experience managing Microsoft CSP customers and cloud subscriptions
- Strong understanding of Microsoft cloud platforms (Azure, M365, Dynamics preferred)
- Proven ability to manage customer relationships and drive adoption outcomes
- Experience working in a services or managed services environment
- Strong communication, presentation, and stakeholder management skills
- Ability to collaborate across sales, technical, and operations teams
- Experience using customer success metrics and health indicators
Education, Certifications and Experience
- Microsoft Licensing Certifications – must maintain
- Microsoft Cloud Certification
- 3+ years experience managing Microsoft CSP customers and cloud subscriptions
Microsoft Customer Success Manager – CSP employer: Dormont Manufacturing Co
Avanade is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Microsoft Customer Success Manager, you will benefit from a supportive environment that encourages continuous learning and provides access to cutting-edge Microsoft technologies, all while working in a vibrant location that fosters creativity and teamwork. Join us to make a meaningful impact on customer success and enjoy a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Customer Success Manager – CSP
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microsoft Customer Success Manager – CSP
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
