At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and enhance customer experience.
- Company: Join the iconic Tommy Hilfiger brand at Trafford Centre.
- Benefits: Competitive pay, flexible benefits, and a supportive work environment.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant retail atmosphere and make a real impact.
- Qualifications: Retail management experience and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our stores are the life and soul of our business. They serve as the main touchpoint with our evolving consumer base and are where we showcase our brands.
ABOUT THE ROLE
The Store Manager leads the team to achieve business and performance goals, ensuring exceptional customer experience and adherence to brand standards.
RESPONSIBILITIES
- Partner with the store management team to build on business opportunities and achieve company standards and goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
- Ensure “door to floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards for clear and consistent execution.
- Communicate regularly with the buying team to ensure correct stock levels and demographically appropriate stock.
- Analyze store level reports and create action plans to improve results.
- Communicate with staff daily on individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
- Manage manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
- Provide training and coaching for employees (daily, weekly and monthly) and ensure it is documented.
- Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
- Make commitments and decisions on available information even under stressful and changing conditions.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
- Coordinate appropriate action plans while considering consequences and budget decisions.
- Convey clear ideas and goals, manage implementation of those ideas and manage measurable and achievable results.
- Create energy and excitement around shared goals and values.
ABOUT YOU
- Progressive retail experience.
- Store management experience in the service or retail industry.
- Extensive experience connecting to consumers in a brand retailer.
- Experience in retail operations, budgeting, planning and sales.
- People management experience and ability to act with purpose to resolve conflict.
- Effective communicator with the ability to cultivate belonging.
- Collaborative, winning mindset and ability to recognize and celebrate contributions.
- Courageous in giving constructive feedback.
- Fast-adaptable and able to work at pace.
- Energetic and able to inspire trust with a clear presence on the shop floor.
WHAT WE OFFER
We offer a competitive and comprehensive benefits program that provides protection, peace of mind and flexibility to support associates at home and at work. PVH Europe and our brands are committed to fostering an inclusive and diverse community with a strong sense of belonging.
ABOUT PVH
PVH builds Calvin Klein and Tommy Hilfiger into desirable lifestyle brands, growing on a global scale. Our values and scale drive fashion forward for good, one team, one vision.
EEO STATEMENT
PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment based on their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under law. Compensation is based on job-related factors.
Store Manager, Tommy Hilfiger - Trafford Centre (Fixed Term Contract) in Manchester employer: Dormont Manufacturing Co
At Tommy Hilfiger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Store Manager at our Trafford Centre location, you will benefit from a competitive benefits programme, opportunities for professional growth, and the chance to lead a passionate team in delivering outstanding customer experiences. Join us in shaping the future of fashion while enjoying a supportive environment that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Tommy Hilfiger - Trafford Centre (Fixed Term Contract) in Manchester
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Manager, Tommy Hilfiger - Trafford Centre (Fixed Term Contract) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Dormont Manufacturing Co:Don’t forget to personalise your application for Dormont Manufacturing Co! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Dormont Manufacturing Co offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Dormont Manufacturing Co and contribute positively during your temporary stint.
