At a Glance
- Tasks: Support customers in using Zenoti's software for their beauty and wellness businesses.
- Company: Join a fast-growing tech company transforming the beauty and wellness industry.
- Benefits: Flexible hours, competitive salary, and a supportive work environment.
- Other info: Great career growth opportunities in a certified Great Place to Work.
- Why this job: Be a key player in helping clients thrive with innovative technology.
- Qualifications: Experience in customer service and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon-Fri - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK.
What Will I be doing?
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue.
- Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Provide peer mentorship to team members.
- Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
- Be proud of what you work on, obsess about the quality of the work you produce.
- Influence the direction of the product by providing feedback about challenges customers have with using our product.
What Skills do I need?
- Minimum 1 year in a public-facing, English and French/Spanish/Dutch/German speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background.
- Experience running a Point-of-Sale or reservations system.
- Tenaciousness and perseverance.
- A technology-centric background with demonstrated curiosity and self-learning.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sr.Product Support Consultant in Manchester employer: Dormont Manufacturing Co
Zenoti is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in our Manchester office. With flexible working hours tailored to customer needs, we ensure a healthy work-life balance while empowering our team members through mentorship and continuous learning opportunities. As a Great Place to Work Certified™ company, we are committed to fostering an environment where employees can thrive and contribute to the success of our innovative cloud-based solutions for the beauty and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr.Product Support Consultant in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr.Product Support Consultant in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
